Newsroom Update
Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >
Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >
Announcement
Introducing the iPad Pro with Apple M4 chip, the redesigned iPad Air in two sizes, and the all‑new Apple Pencil Pro. Watch the event >
Introducing the iPad Pro with Apple M4 chip, the redesigned iPad Air in two sizes, and the all‑new Apple Pencil Pro. Watch the event >
Whenever I try to view my cellular data account on my new iPad it prompts me to reprovision my device. I have done this, but I get the same reprovision notice when I type in my login information. I've spoken with Verizon and they told me to do what I'd been doing, but this didn't work either. Has anybody else had this problem?
iPad Wi-Fi + 4G (Verizon), iOS 5.1
Turn off WiFi.
Turn on Cellular Data (optional).
Settings>General>Reset>Subscriber Services> select Reprovision Account
Hard reboot (Hold power button and home button until screen goes dark and Apple logo appears)
Wait.
Wait for it.
Once "Verizon" and radio bars appear on status bar, try View Account once more.
If this doesn't work, call Verizon Wireless and ask to speak to Pre-paid IPad dept.
Ciao
Awesome. Thirty minutes with Verizon apple support and nothing. This solution worked immediately!
Thank you!
Kim
Apple and Verizon really need to form a joint task force to resolve customers' technical problems that do not clearly fall to one company or the other such as I had with re-provisioning the Verizon account I use for cellular access on my iPAD mini. After 2 hours of trouble shooting on the phone - and finger pointing by both sides - the only thing resolved was my account with Verizon which in frustration I decided to cancel.
Identical problem to SCU Bronco (OP).
Followed Gossamerrag's instructions, precisely.
No change.
Called Verizon. No success.
See "Keep getting Reprovision Device Error" thread for more data and example of another iPad owner (David Lyell) with identical issue.
Additional diagnostic/fix suggestions appreciated!
I had an identical problem when the Apple store replaced my ipad mini this week. Symptoms were: Apple replaced my ipad, I kept the SIM card and LTE data seemed to work, but I could not access my cellular account details.
It took three trips to the verizon store, and several tech support calls, but it's finally working!
1) check your monthly verizon ipad plan payment email, find the "phone number" for your ipad, and go to a verizon mobilestore
2) get a new SIM card from the verizon support technitians, put it in your ipad (data won't work, but you should see 3G signal, not LTE)
3) Verizon support at the store will try (and fail repeatedly) to get this SIM card onto your account. (Their system doesn't allow this to work correctly for the prepaid data plans)
4) call verizon mobile tech support from the store with the store support people, give them the new SIM cards number, and your iPads IMEI -- they will connect both with your data account, and probably reset your accounts password
5) restart your device, wait for signal and reprovision your device again (this time it will work, and the signal will disappear/go to "searching"), wait for signal again, and restart your ipad again. You should see LTE again, and data/internet should work again.
6) go to settings > view account, and log into your account, with the reset password they email you
7) it will now ask you to update your password (do it)
8) you should see your account details again
9) check that data/internet/email works still... Restart your ipad and confirm, etc
10) rejoice, because holy crap it worked
Be persistent, and be patient. May the force be with you all!
Can't view data account
