Currently Being ModeratedMar 24, 2012 8:37 PM (in response to MumOnAMac)
Any apps or iBooks you've purchased you will be able to install without paying again. When you go to the app store it will say "Install" instead of a price.
The ipad works fine, correct? It won't show up on your computer? Do you have the most updated version of iTunes?
Currently Being ModeratedMar 24, 2012 8:45 PM (in response to kali4nia85)
Thanks kali, but the problem is that I have attempted to restore it, but keep getting an error message (1611), so the ipad is stuck. I switch it on and off, but keep getting an image of itunes logo and USB cable (the same as you get when you first sync). I can't seem to get a regular home page anymore.
I have the latest version of itunes on my mac, and have checked for all other updates on the computer. I have even tried logging in as a different administrator, but that didn't help.
I am seriously losing the plot here... please someone help me!
Currently Being ModeratedMar 24, 2012 8:48 PM (in response to MumOnAMac)
Error 1611: This error may indicate a hardware issue with your device. Follow the steps in this article. Alsoattempt to restore while connected with a known-good 30-pin Dock Connector cable, computer, and network to isolate this issue to the device. The MAC address being missing or the IMEI being the default value (00 499901 064000 0) can also confirm a hardware issue. Out-of-date or incorrectly configured proxy or security software, such as FoxyProxy, can cause error 1611. To troubleshoot third-party security software, follow these steps.
You should maybe call Apple Care. 800-275-2273
I don't have a Mac so I don't think I can help anymore. Sorry! Good luck.
Did you try a hard reset? Press the Home and Sleep button at the same time until the Apple loading screen comes on.
Currently Being ModeratedMar 24, 2012 9:05 PM (in response to kali4nia85)
Tried the hard reset... didn't work. I don't understand what this error means. I have disconnected all other USB cables, I'm using the brand new one for the ipad to the mac. I followed all the original steps to restore, and yet this error keeps coming up.
Currently Being ModeratedMar 24, 2012 9:13 PM (in response to MumOnAMac)
Scratch that.... after I did the hard reset, I tried the restore process again through itunes and this time it worked!
Currently Being ModeratedFeb 27, 2013 9:30 PM (in response to MumOnAMac)
I have tried everything and can't get past USB image and itunes logo. I cannot make hard reboot work with or without USB to laptop. I have ipad 2 and exactly as you experienced, got the "can't restore" error before the image. Exactly what sequence worked for you. SOooo frustrating!
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