I need help! Ipad3 won't restore... what have I done?

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I need help! Ipad3 won't restore... what have I done?

I am completely new to ipads, and waited for the third one to come out to finally buy one. So I connected up with wi-fi and my mail was coming through, but when I connected via cable to my imac (version 10.6.8), nothing happened. It's supposed to open itunes, but doesn't. I manually opened itunes (I've got the latest version) and it still didn't recognise the ipad in order to sync. I read countless threads, forums and manuals to get it to work, and every one of them says "when the device appears in itunes, select it" ... but it doesn't appear in itunes (or anywhere else!). I would love my music, contacts, apps, etc, to be on my ipad too. And I went into icloud on the ipad and turned "on" everything.

THEN... I found this information: iOS: Unable to update or restore

So, I started the process of restoring, which really ***** because I've already bought a LOT of apps, books, etc, and I assume I will lose the lot.

And now I got a big fat error (1611) and I want to cry... is there anyone online who can help me? I've only had this gadget for two days and I think I've already broken it!

iPad Wi-Fi + 4G, iOS 5.1

Posted on Mar 24, 2012 8:02 PM

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Answer 1

Mar 24, 2012 8:37 PM in response to MumOnAMac

Any apps or iBooks you've purchased you will be able to install without paying again. When you go to the app store it will say "Install" instead of a price.

The ipad works fine, correct? It won't show up on your computer? Do you have the most updated version of iTunes?

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Answer 2

MumOnAMac Author

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Mar 24, 2012 8:45 PM in response to kali4nia85

Thanks kali, but the problem is that I have attempted to restore it, but keep getting an error message (1611), so the ipad is stuck. I switch it on and off, but keep getting an image of itunes logo and USB cable (the same as you get when you first sync). I can't seem to get a regular home page anymore.

I have the latest version of itunes on my mac, and have checked for all other updates on the computer. I have even tried logging in as a different administrator, but that didn't help.

I am seriously losing the plot here... please someone help me!

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Answer 3

Mar 24, 2012 8:48 PM in response to MumOnAMac

Error 1611: This error may indicate a hardware issue with your device. Follow the steps in this article. Alsoattempt to restore while connected with a known-good 30-pin Dock Connector cable, computer, and network to isolate this issue to the device. The MAC address being missing or the IMEI being the default value (00 499901 064000 0) can also confirm a hardware issue. Out-of-date or incorrectly configured proxy or security software, such as FoxyProxy, can cause error 1611. To troubleshoot third-party security software, follow these steps.

Error Codes

You should maybe call Apple Care. 800-275-2273

I don't have a Mac so I don't think I can help anymore. Sorry! Good luck.

Did you try a hard reset? Press the Home and Sleep button at the same time until the Apple loading screen comes on.

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Answer 4

MumOnAMac Author

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Mar 24, 2012 9:05 PM in response to kali4nia85

Tried the hard reset... didn't work. I don't understand what this error means. I have disconnected all other USB cables, I'm using the brand new one for the ipad to the mac. I followed all the original steps to restore, and yet this error keeps coming up.

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Answer 5

MumOnAMac Author

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Mar 24, 2012 9:13 PM in response to MumOnAMac

Scratch that.... after I did the hard reset, I tried the restore process again through itunes and this time it worked!

THANK YOU!!!

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Answer 6

Mar 24, 2012 9:17 PM in response to MumOnAMac

Glad it worked!

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Answer 7

BLEECH

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Feb 27, 2013 9:30 PM in response to MumOnAMac

Mum

I have tried everything and can't get past USB image and itunes logo. I cannot make hard reboot work with or without USB to laptop. I have ipad 2 and exactly as you experienced, got the "can't restore" error before the image. Exactly what sequence worked for you. SOooo frustrating!

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