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All accounts missing?

291 Views 5 Replies Latest reply: Apr 13, 2012 2:52 PM by Ralph Johns (UK) RSS
jwgosz Calculating status...
Currently Being Moderated
Mar 25, 2012 12:41 PM

So I use messagse with Facebook Chat, AIM, Google Talk, and iMessage. Frequently when reopening my Macbook after not having shut down Messages, it opens a blank message window and when I try to open my contact list I realize all accounts are missing. I can't even access Settings from the menu to add/delete accounts. I'm surprised no one else has posted about this issue but I'm wondering if anyone has encountered it or has any recommendations? Sometimes a restart will fix this problem, but not always.

Messages, Mac OS X (10.7.3)
  • Ralph Johns (UK) Level 9 Level 9 (66,805 points)
    Currently Being Moderated
    Mar 26, 2012 12:50 PM (in response to jwgosz)

    Hi,

     

    Generally speaking iChat has always had the same issue although it does present differently.

     

    When you close the Lid or Sleep you computer it cuts all Network connections including the internet.

    When you reopen or wake the computer then the Apps that were "open" can relaunch faster than the Computer can re-establish the Network

     

    Now for some apps this does not matter.

    Web Browsers for Instance will pause and wait for the connection if yu select a new page (as they were designed when Dial-up was more widely used but the basics are still there)

     

    iChat and Messages go straight for Logging back in again.

    iChat is better at this as it will allow you access to the Preferences (You can Enable or Disable an Account = toggle it Off Line and ON again to get it to log in).

     

    As  Beta it appears that Messages is not as good at this.

     

    It would seem that a Computer Restart is the best method around this at the moment.


    8:50 PM      Monday; March 26, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • berkinet Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 13, 2012 2:05 PM (in response to jwgosz)

    I am experiencing the same problem, except... this is on a new MacMini w./10.7.3. No laptop, no lid. Just quit iMessages yesterday and when I opened it today all preferences, accounts, everything is gone.

  • Ralph Johns (UK) Level 9 Level 9 (66,805 points)
    Currently Being Moderated
    Apr 13, 2012 2:15 PM (in response to berkinet)

    Hi,

     

    So you are saying when the computer has been to sleep not only will Messages not log any Buddy list back in but you also cannot access the Preferences (to toggle accounts there) ?

     

    Go to the Applications/Utilities folder and open Activity Monitor and find IMAgent

    Quit this via the button top left and then Confirm Force Quit (It will restart almost at once but try Messages)

     

     

     

     


    10:14 PM      Friday; April 13, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • berkinet Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 13, 2012 2:38 PM (in response to Ralph Johns (UK))

    Not exactly... This computer never sleeps. I just quit the iMessages app, and then, some 12 hours later, re-started it. Preferences was grayed out as was accounts, so, even if I had wanted to re-create the accounts, I could not. Unfortunately, I followed your advice to the OP to do a system restart (which cleared the problem) before I reveived your reply. However, should this happen again, I will check to see if restarting IMAgent helps.

     

     

    BTW, I checked system.log and all I could find around the time I started iMessages was this:

     

    4/13/12 2:04:55.699 PM Xcode: Unable to find either a loadable database or a Nodes.xml configuration file

    4/13/12 2:04:55.750 PM Xcode: Error loading docSet file://localhost/Developer/Documentation/DocSets/com.apple.ADC_Reference_Librar y.DeveloperTools.docset/: Error Domain=com.apple.DADocSetAccess Code=12 "Documentation set could not be read." UserInfo=0x400fbf480 {NSLocalizedDescription=Documentation set could not be read., NSLocalizedFailureReason=Unable to find the database or 'Nodes.xml' configuration file.}

    Which may not even be relevant.

  • Ralph Johns (UK) Level 9 Level 9 (66,805 points)
    Currently Being Moderated
    Apr 13, 2012 2:52 PM (in response to berkinet)

    Hi,

     

    The second part of this message refers to com.apple.ADC_Reference_Library.DevelopersTools

    I do not have Delevopers Tools (XCode) on my computer at present and cannot find that file as a result (to see if it is even linked to Messages or iChat)

     

    I doubt that Messages is Installing the whole of Xcode to be able to run.

    It may however be set to look for items to do reporting if it can.

     

    The Nodes thing is obviously to do with Xcode but gives not hint as to where it is.

    (There are probably lots of "Nodes.xml" the same way there are Preferences and the like you would need to know what it is connected with to tell).

     

     

     

     

     


    10:52 PM      Friday; April 13, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

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