Brand new iPad with a dent out of the box

Hi Guys!


Was wondering if anyone can help me here...


I recently bought a brand new iPad (latest gen) in one of the big stores in HK, 3 days ago, during my vacation.


I opened the box and decided to use it just today. (less than 1 hour ago from this post)


Upon opening, I was dismayed from the 2 dents in my new ipad, both of which are quite significant in size..


Any suggestions what I should do?


just to note:


1.) we don't have an official Apple store here. (but we do have some authorized distributors/resellers)

2.) I bought it from an authorized distributor/reseller in Hong Kong, which is not where I am. I live in the Philippines.

3.) the new iPad has not yet launched in my territory. (which is why I bought it in Hong Kong during my vacation.)


***** that this happened to me, but then again, this has just happened once in almost 30+ devices ranging from iphones, ipads, macbooks etc in the family..


Here are some pics, I've encircled them for easy spotting, as you will see, the second dent is actually between the glass and the aluminum, and the first dent is not caused by the smart cover.


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iPad (3rd generation) Wi-Fi, iOS 5.1

Posted on Mar 26, 2012 4:54 AM

Reply
4 replies

Mar 26, 2012 5:20 AM in response to Sherwindlc

If you wait a month, odds are that the store will claim that it is user damage and won't help you - they will have no way of knowing whether it happened in the box or a month later.


I suggest you try to contact them now and send them all the pictures you posted. I don't think you'll get anywhere, but if you make an effort now to contact Apple or the store you'll have a much better chance than if you wait a month.

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Brand new iPad with a dent out of the box

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