Viber can't access Push Notifications

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Viber can't access Push Notifications

I deleted Viber from my Iphone 4, after it duplicated and scrambled the Viber address book. Reinstalled the App, and now get a error message saying "Viber can't access Push Notifications". Checked Settings/Notifications, and Viber is "On". Tried the solutions offered by other Iphone users a) Entered 8.8.8.8,8.8.4.4 into my wifi DNS. Does not work. b) Depressed the power button and home button at the same time to "force" the App. Does not work. c) Installed Ipush Test App. Does not work.

My phone is not jailbroken, Viber worked before, every App that uses Push Notifications work, reported the problem to Viber, no response!! Can somebody HELP me. This App is driving me CRAZY!!

iPhone 4, iOS 5.1

Posted on Mar 26, 2012 7:33 AM

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Answer 1

razmee209

Level 10

191,334 points

Mar 26, 2012 8:58 AM in response to jpv1

Do a search as this has been brought up many of times - you should find a solution to your problem.

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Answer 2

ChrisJ4203

Level 10

230,347 points

Mar 26, 2012 9:15 AM in response to jpv1

Check with Viber support. This is a Viber issue. There has been iformation posted by Viber support in many of the questions asked here. As the previous poster stated, do a search here and you should find a solution.

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Answer 3

jpv1 Author

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Mar 26, 2012 4:40 PM in response to jpv1

Thanks for the comments. Have done a search, and the only solutions to my problem are those mentioned in my blog. Neither worked. Searched the Viber website, where an Ipush Test app is suggested. This doesnt work either. Contacted Viber Customer Service who can't be bothered bothered to respond. What to do???

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Answer 4

ChrisJ4203

Level 10

230,347 points

Mar 26, 2012 8:12 PM in response to jpv1

Keep trying to get Viber. They also have someone who will log in here and answer posts ocasionally as well.

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Answer 5

Mar 27, 2012 12:19 AM in response to jpv1

I have the same problem and Viber dont know what its they say its Apple's Push that have a problem

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Answer 6

Apr 10, 2012 8:49 PM in response to Henrik8800

Hi Henrik8800,

I just tried on my iphone 3G and it still have problem. Did they say when they are solving it?

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Answer 7

Apr 10, 2012 10:55 PM in response to alex234@me

Hey

I fixed my problem with retset my iPhone and then I installed Viber,

Then I put my backup back, and installed Viber again that worked for me.

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Answer 8

jpv1 Author

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Apr 11, 2012 2:49 AM in response to jpv1

Viber Customer Support finally woke up, and lept into action!! Had a number of questions/answers from them over a couple of days. Unfortunately the problem lies with Apple's Push Notifications. Some Iphones, when upgraded to IOS 5, have a glitch in their software. This creates the Push Notification problem with certain App's.The only way to resolve this it to clear the phone, and start again from scratch. Sounds like a NIGHTMARE!! As Viber is working on a solution to the problem created by Apple, I will wait and see. In the meantime, have switched to Tango for long distance video calls. A great App!!

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Answer 9

Apr 15, 2012 4:57 AM in response to jpv1

Hi,

This is a member of the Viber R&D Team!

Please check the following link for further information regarding this issue: http://helpme.viber.com/index.php?/Knowledgebase/Article/View/38/0/push-notifica tions-for-iphone---how-to-enable

If anyone has any questions/suggestions for Viber, please feel free to let us know, and we will address them shortly.

Thanks,

Viber Team

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Answer 10

jpv1 Author

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Apr 15, 2012 12:02 PM in response to jpv1

Thanks Viber, but if you had read the "thread" you would have seen I have tried all Viber's suggestions, plus some from Apple Support. Unfortunately, Viber still does not work. Strange, as it had operated before. Really believe it is a problem related to Apple's IOS 5 software upgrade. Time, Apple fixed the numerous bugs in this program!

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Answer 11

Apr 15, 2012 2:15 PM in response to jpv1

Hmm...

It is hard to tell from the information you provided so far whether this is an Apple issue, or a Viber issue.

I invite you to open a support ticket to our team for further investigation of this issue. In this page, concerning Push Notification errors inside Viber, you can read all about it, and also you can find the link to open a support ticket at the bottom of the page: http://bit.ly/uRG1Dw

We hope that you find this useful and that the problem is resolved ASAP 🙂

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Answer 12

jpv1 Author

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Apr 15, 2012 4:16 PM in response to jpv1

Thank you Viber for the quick response. I already opened a Support Ticket with Viber. Unfortunately, the conclusion reached from this dialogue was that the issue with Push Notifications is for Apple to resolve. Contacted Apple via their Genius Bar. Apple's solution was to wipe everthing from the phone and start again. Not something I readily want to do, in case the whole lot becomes a mess!!

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Answer 13

Apr 18, 2012 12:40 AM in response to jpv1

@jpv1 -

I see... then unfortunately there really isn't much more we can do - if Apple say this is the solution for the Push problem.

You might want to Google this issue to find further user-based information. We have heard from some of our users that external apps like "Push Fix" and "Push Doctor" may be a solution for malfunctioning Push Notifications, but please note that this is *NOT* an official solution by Viber Media.

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Answer 14

FM123

Level 1

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Apr 24, 2012 8:57 AM in response to jpv1

i had the exact same problem and the link the viber team put up (http://helpme.viber.com/index.php?/Knowledgebase/Article/View/38/0/push-notifica tions-for-iphone---how-to-enable) solved all my notification problems for viber

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Answer 15

Apr 25, 2012 12:42 AM in response to FM123

@FM123 -

Yep, this is the link I posted in my previous message.

We're very glad to hear it solved your problems and that Viber works fine now 🙂

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