Need help with HP printer installation.

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Level 1

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Need help with HP printer installation.

Trying to install drivers for an HP OfficeJet 6500 e710n on two machines, an iMac and a MacBook Air, both running OS X 10.7. The printer is a networked printer that I have tried adding to both machines as an IP printer and as a USB printer. With either method the printer is automatically discovered and the drivers are downloaded. After the drivers are installed the process stalls at "Configuring the device..." I have waited at this point for over half an hour with no progress before choosing cancel. I have also downloaded and run the installer from HP with the same results. The only way that I have been able to connect with this printer is by manually configuring an IP printer with the generic PCL drivers. This allows me to print but only in low-res black and white. Any suggestions?

iMac, Mac OS X (10.7.3)

Posted on Mar 26, 2012 6:41 PM

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Answer 1

Shootist007

Level 6

16,709 points

Mar 26, 2012 6:47 PM in response to justmike72

You may have to connect that printer to each computer by USB to do the install.

Read this.

http://support.apple.com/kb/HT4670

Stupid I know but it's a Mac

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Answer 2

justmike72 Author

Level 1

0 points

Mar 26, 2012 7:05 PM in response to Shootist007

Thanks for the response. I have tried Installing while connected via USB and the process has stalled at the same point.

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Answer 3

Shootist007

Level 6

16,709 points

Mar 26, 2012 7:12 PM in response to justmike72

Oh well. Good Luck

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Answer 4

HACKINT0SH

Level 5

5,810 points

Mar 26, 2012 7:39 PM in response to Shootist007

I noticed when installing printers, either it's super easy, or you're in one for **** of a fight.

Low chance of success here, but since we are getting desperate... try SMC, PRAM, and also re-set printing system. Maybe even make some test accounts...

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Answer 5

gracoat

Level 3

673 points

Mar 26, 2012 9:21 PM in response to justmike72

If you force restart the computer on the freeze up, or force quit the printer adding window, does the printer appear in the print and scan system preference? In other words, did the printer successfully install? (is it possible that the setup part of the install failed, but the actual install worked?)

If so, you might be able to set the configurations yourself.

Open up the print and scan system preference. Double click on the printer.

When the printer queue window opens up, you should be able to click on the printer setup button.

Go through all the tabs and set things up the way you like.

HTH

-Graham

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