Q: Need help with HP printer installation.
Trying to install drivers for an HP OfficeJet 6500 e710n on two machines, an iMac and a MacBook Air, both running OS X 10.7. The printer is a networked printer that I have tried adding to both machines as an IP printer and as a USB printer. With either method the printer is automatically discovered and the drivers are downloaded. After the drivers are installed the process stalls at "Configuring the device..." I have waited at this point for over half an hour with no progress before choosing cancel. I have also downloaded and run the installer from HP with the same results. The only way that I have been able to connect with this printer is by manually configuring an IP printer with the generic PCL drivers. This allows me to print but only in low-res black and white. Any suggestions?
iMac, Mac OS X (10.7.3)
Posted on Mar 26, 2012 6:41 PM