I want to know what my options are. What should I expect to be done tomorrow?
I recently exchanged my iPod about 10 days ago at the Apple Store. I paid about $87 USD dollars to replace my old iPod Touch 4G that I had for about a year because the battery worn out. Couldn't hold a charge anymore, so they gave me a replacement identical device for the price listed above. Battery problem is over and the new item works amazingly well, untill today..
I protect my electronics like the children I never had... My iPod touch literally is protected ALL OVER, there is an ZAGG invisible shield in the back of it (prevents back from getting scratched), which I paid $27 dollars for and there is a front screen protector that I paid another 15 bucks for along with a case that I spent about 32 dollars on. so thats a total of 150.00 on an iPod touch.
So i was walking back to work from my lunch break, and I take the brand new 10 day old iPod touch 4G and then I noticed the screen is cracked internally. I was blown away because my iPod Touch is inside a case and it is protected all over, the device is barely exposed. The screen appears white and totally disfunctional, the touch functions work however the screen itself is all white and just unusable. The LCD screen had totally failed. When on the screen is totally white.
This is truly ridiculous. I scheduled a Genius Bar appointment at a different Apple Store other than the one I got it for ASAP because unfortunately the one where I got it from is booked until Wednesday and I use my device profusely and its a necessity for me and for my job. (I use it for E-mails and etc...)
So what are the odds that they'll replace the iPod Touch FREEof charge? Because I JUST spent roughly $150.00 (iPod Touch + Cases and Accessories) to replace my older iPod touch for this new refurbished one. I have my reciept how likely will they replace it? Its funny because I asked if they could protect my device with the Apple Care Protection Plan and they told me that the Apple Care Protection cannot be applied on refurbished items, which is ridiculous. They said that the replacement iPod Touch is only covered for 90 days.
BTW there is no Physical Damage whatsoever on the device, in fact if you saw it you couldn't even anything even happened to it thats, how protected it is. There are no scratches or scuffs or anything as it was in a case since I brought it and it was protected with the invisible shield on the back of the unit, (which is another loss BTW because the Invisible Shield cannot be taken off and reused again...), gah, this is so frustrating...
Thanks So Much In Advance Guys!
I'm so sorry for the attitude but i'm just really angry and in disbelief that this even occured....