When i try to burn a disc from a playlist, the disc burner menu shows, "No disc burner found" How do i fix this??
Windows Vista
Refer to this article
iTunes for Windows: Troubleshooting CD issues caused by device filters
Could you post your diagnostics for us please?
In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
... and click "Next".
When you get through to the final screen:
... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.
Here are the diagnostics
Microsoft Windows Vista Home Basic Edition Pack 2
(Build 6002)
Hewlett-Packard Compaq Presario CQ60 Note book PC
iTunes 10.6.0.40
Quick Time 7.7.1
FairPlay 1.14.34
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver Not Available
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote Music ID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
i Tunes Serial Number 0019AB840303B4B0
Current User is not an administrator.
The current local date and time is 2012-03-28 00:18:21
i Tunes is not running in safe mode.
Webkit accelerated compositing is enabled.
HDCP is not supported
Core Media is supported
Video Display Information
NVIDIA, NVIDIA GeForce 8200M G
****External Plug-ins Information****
No external plug-ins installed.
iPodService 10.6.0.40 is currently running.
iTunesHelper 10.6.0.40 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
I have noticed if that the CD driver is not avaliable wondered if that has anything to do with it?
Thanks
CD Driver Not Available
Yeah, that does look probably to be the issue. However, lets quickly check up on another possibility first (just in case ... it's a bit more straightforward to get past if it's in play).
Current User is not an administrator.
Is that true? Or does your Windows user acount have full admin rights?
If you do actually have an administrative account, the false result in the iTunes diagnostics can sometimes indicate idiosyncratic permissions trouble that has been known to produce the "Disk burner or software not found" message.
Let's try an experiment. I'd like to try doing a "Run as administrator" on your iTunes.
Quit iTunes first.
In Computer, open Local Disk C: or whichever drive you have your program files installed on.
Open the "Program files" folder.
Open the "iTunes" folder.
Right-click on the iTunes.exe file and select "run as administrator".
Try running your diagnostics again. Do they now show you are an administrator and that the CD driver is available? If so, can you burn without the error message?
Hi
Sorry for the slow reply, i have done what you asked and the same details are coming up as the diagnostics again, So no change and i could not burn a disc.
Okay. Let's try solution 3 from the following document:
Hi
Thanks for the link i followed the instruction and it has cured the problem.
Thanks for your help
James
🙂 You're welcome. Glad you got things working again.
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Gateway PROFILE6
iTunes 11.4.0.18
QuickTime not available
FairPlay 2.6.16
Apple Application Support 3.0.6
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 8.0.0.23
Apple Mobile Device Driver 1.65.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0013B5980E424220
Current user is an administrator.
The current local date and time is 2014-10-03 20:33:38.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA GeForce 7300 LE
**** External Plug-ins Information ****
No external plug-ins installed.
Invalid LowerFilters registry value.
For more information, click Help.
iPodService 11.4.0.18 is currently running.
iTunesHelper 11.4.0.18 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
please help me too 😟
Have you tried working through iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install? What are the symptoms or error messages?
tt2
the only sympton ive gotten is " disc burner or software not found " when i try to burn a CD
i maybe deleted a program recently when i was scanning my computer.. i dont know
but here are my diagnostics..
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Gateway PROFILE6
iTunes 11.4.0.18
QuickTime not available
FairPlay 2.6.16
Apple Application Support 3.0.6
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 8.0.0.23
Apple Mobile Device Driver 1.65.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0013B59813889790
Current user is an administrator.
The current local date and time is 2014-10-05 20:32:10.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA GeForce 7300 LE
**** External Plug-ins Information ****
No external plug-ins installed.
Invalid LowerFilters registry value.
For more information, click Help.
iPodService 11.4.0.18 is currently running.
iTunesHelper 11.4.0.18 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Assuming you've had no luck with the support document iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install then see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2
PLEASE HELP ME! I am having problems with my disc burner after downloading the new version of Itunes... I am not good at this type of thing, and I so deperately need my music! Any and all help is greatly appreciated! Below is the diagnostic test result.
Thanks,
Casandra
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Hewlett-Packard HP Pavilion dv6 Notebook PC
iTunes 12.3.1.23
QuickTime not available
FairPlay 2.9.9
Apple Application Support 4.1
iPod Updater Library 12.0
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 9.1.0.6
Apple Mobile Device Driver 1.65.0.0
Bonjour 3.1.0.1 (333.18)
Gracenote SDK 3.06.1.3084
Gracenote MusicID 3.06.1.3084
Gracenote Submit 3.06.1.3084
Gracenote DSP 3.06.1.3084
iCloud for Windows 4.1.1.53
iTunes Serial Number 000000005D3D0BBC
Current user is an administrator.
The current local date and time is 2015-10-28 08:33:51.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Advanced Micro Devices, Inc., AMD Radeon(TM) HD 6620G
**** External Plug-ins Information ****
No external plug-ins installed.
Invalid LowerFilters registry value.
For more information, click Help.
iPodService 12.3.1.23 (x64) is currently running.
iTunesHelper 12.3.1.23 is currently running.
Apple Mobile Device Service service 3.3.0.0 is currently running.
"No disc burner software found"
