I run an iMac Intel Core2 due with mac OS 10.7.3. One software package is HMRC Basic Tools and I am unable to install the latest updates. I open them up enter my password and press enter and they close down. Apple and HMRC are unable to help..ates

Question

I run an iMac Intel Core2 due with mac OS 10.7.3. One software package is HMRC Basic Tools and I am unable to install the latest updates. I open them up enter my password and press enter and they close down. Apple and HMRC are unable to help..ates

I run an Imac Intel Core 2 duel with Mac OS 10.7.3. I run a software package provided by HMRC and called a Basic PAYE Tools. I am trying to install the latest 2012 update for the new tax year. I have downloaded this with no problems and I click on the icon to open this. I am asked for my computer password which I enter. Then press enter and the update closes down. I have tried this several times and the same thing happens. I have the appropiate Adobe packages for this to work.

Help please as Apple helpdesk and HMRC helpdesk cannot find out why. I have even obtained a CD with the updates from HMRC and the same thing happens.

iMac, Mac OS X (10.7.3), HMRC Basic PAYE Tools 2012 update

Posted on Mar 28, 2012 12:47 AM

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Answer 1

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Alfonsowalking Author

Level 1

1 points

Apr 4, 2012 12:07 AM in response to Alfonsowalking

This was solved by a friend who after several hours realised it was the Indego Virusbarrier x6 was causing the problem. WE switched this off and the Basic Toools software loaded with no problem.

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Answer 2

May 10, 2012 7:50 AM in response to Alfonsowalking

Thanks, this worked for me, too.

At first I tried to Quit Virusbarrier x6 but it kept on running. Then I disabled the Real-time Scanner and it all worked fine after that.

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