iTunes U missing covers

Same for Glasgow, we have just launched on Tuesday and it is so embarrassing showing this to our academics staff after all the hard work we have put in. Have spent the last 24 hours chasing our tails and thinking it was our fault.

Greetings;

I've recently experienced a similar issue. In the past, I've always saved my graphics as .jpg files. But apparently due to recent changes in the Public Site Manager environment, the prefered file type is .png files. After I changed my .jpg files to .png files the new Collections updated normally. I hope this helps! All the best...

Syd Rodocker

iTunes U Administrator

Tennessee State Department of Education

Tennessee's Electronic Learning Center

Greetings All;

The generic icon issue has cropped up for us again. Collection graphics that previously appeared normally have now been replaced with the generic Apple education icon. Oddly enough, this issue seems to affect the our main iTunes U Welcome Page (see attached screen capture).

When the collection is selected, the graphic appears as expected (see second screen capture).

Anyone else experiencing this issue? Any ideas? Thanks for your feedback!

Syd Rodocker

iTunes U Administrator

Tennessee State Department of Education

Tennessee's Electronic Learning Center

Thanks for the response! I'm not sure if the .png file is the total solution to the problem. The collection that I referenced in the previous post as well as others in the "What's New" collection affected by the issue all have .png graphic files.

All the best...

Syd Rodocker

iTunes U Administrator

Tennessee State Department of Education

Tennessee's Electronic Learning Center

We're having the same problem suddenly with a bunch of Cambridge University collections. I suspect it is widespread. I looked at Harvard as a random example, and they had the same thing 😟

Investigating

-Thanks

Greetings All;

The graphics (including the previously missing graphics) now seem to be displaying as expected. Are others back to normal as well?

Thanks Duncan for the follow up!

Syd Rodocker

iTunes U Administrator

Tennessee State Department of Education

Tennessee's Electronic Learning Center

We're still showing the generic graphic on the front page AND when you click into the collection. I'm using .png files. Is there height/width I should be staying in? I'm using 300x300.

Greetings;

I'm sorry your still having issues with your artwork. The file size that you are using is the same as I use (as is outlined in the PSM user guide).

It would expedite a response from the Apple Engineers who monitor these discussions if you would include a URL link or identify your institution. Hopefully there will be a resolution soon! All the best to you...

Syd Rodocker

iTunes U Administrator

Tennessee State Department of Education

Tennessee's Electronic Learning Center

We just published yesterday and all icons are displaying as generic.

Have people found that thus far this problem been resolving itself over time?

We are on Apple Hosted Feeds so I presumed there would be no feed problems. I have an email in to apple as well, but very anxious to find out if this is something that would fix itself and if so, over how long?

our images are gif, which are listed as supported, but I am changing a couple to jpg right now to see if that helps.

thank you.

Greetings;

In the past, I've used .jpg files but I've found that Public Site Manager seems to like .png files best. You might experiment with that, refresh your Collection and see what happens. All the best to you...

Syd Rodocker

Apple iTunes U Administrator

Tennessee State Department of Education

Tennessee's Electronic Learning Center

Same issue with our account as of yesterday. Lots of artwork missing.

It even looks to be plaguing the iTunes U homepage, so it's system wide.

Very frustrating.

Yes - the problem is back, and worse than before. Apple seem to be having a real problem with iTunes U ?

Same here, although in some cases not even a generic icon, just an empty holder with a ?. It does not look good and gives a bad impression of an institution, as viewers are not aware it's largely beyond our control.

It does not help that Apple are not very good at communicating with iTunes U administrators when it comes to problems or changes to features. (JPG or PNG? we're not telepathic!)

As with most institutions these days, we have enough to do without dedicating hour after hour to keeping iTunes U in order.