Antonylewis
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Q: My iPad 3 says 3G but data stops working

I recently bought a new new iPad in Singapore and it does not work as I had hoped.

 

I take it to work and put it on my desk next to my iPhone.  They both say at least 1 bar of reception, they both say 3G.  Data works on both of them - web pages load fast, emails come, app store works. This is not WiFi, this is 3G cellular data.

 

I don't know the exact timings but an hour or so later, I turn the screen on on the iPad.  Still says at least 1 bar, still says 3G.  However no data works.  No websites, no app store, no emails,  I check my iPhone sitting next to it.  Data still works on that.

 

To make the iPad have data again, I have to turn it off (slide to turn off) and turn it on again.  Then data works for a bit.

 

I have to do this pretty much every time I have left my iPad for a while (30 mins plus?) and want to use it.

 

Singtel, the telecom provider have reset my line and also replaced the iPad's microsim card.  They say that that is all they can do.  However since there changes, the symptoms remain.

 

Apple have said that this is a telecoms problem, not an Apple problem.

 

I am a little disappointed and I hope this can be resolved.

iPad Wi-Fi + 4G, iOS 5.1

Posted on Mar 28, 2012 8:11 AM

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Antonylewis

Q: My iPad 3 says 3G but data stops working

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  • by mac1st,

    mac1st mac1st Apr 14, 2012 5:37 PM in response to Antonylewis
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    Apr 14, 2012 5:37 PM in response to Antonylewis

    Yes, this seems to work for me. Have been doing this for a couple of days now. So far so good.

  • by FazerWiz,

    FazerWiz FazerWiz Apr 14, 2012 5:54 PM in response to Antonylewis
    Level 1 (0 points)
    Apr 14, 2012 5:54 PM in response to Antonylewis

    On another thread, a member called AntonUK posted the following solution. It's worked for me and several other people in the UK on T-mobile and O2. I have no idea why it works, but it certainly seems to.

      

    The fix is:

     

    1. Go to settings > mobile data > SIM PIN

    2. Turn on using default PIN for your carrier (see below)

    3. Choose "Change  PIN" re-enter the default PIN and the change it to one of your choice (that you can remember) and save it.

     

    Default PINs are:

     

    O2, GiffGaff, Tesco Mobile: 5555 (O2 can also be 0000 or 1234)

    T-mobile: 1210

    Vodafone: 0000

    Orange: 1111

    Virgin: 7890

     

    That seems to work for many, hopefully it will work for you too.

     

    Good luck and credit Anton if it works for you.

     

    Leaving the SIM PIN on seems not to affect the operation of the iPad at all, it never prompts you for the pin or anything, however it does seem to resolve the issue, so I'm guessing it's some kind of security problem.

     

    Please reply if this fix works for you in order to help others...

  • by richardbridge86,

    richardbridge86 richardbridge86 Apr 15, 2012 3:04 AM in response to Antonylewis
    Level 1 (0 points)
    Apr 15, 2012 3:04 AM in response to Antonylewis

    Hi Guys,

     

    There may be a problem on an earlier version of the New iPad. It has been reported by another user that his friend has purchased a new iPad and his/her serial number starts with DLXF and apparently there is no 3g problem!

     

    I like many others have this 3g problem and mine starts with DLXH

     

    Please reply with which ipad you have along with the first part of your serial number and if you are experincing this problem or not.

     

    Hopefully were getting closer to an answer!

  • by JaggyNsm,

    JaggyNsm JaggyNsm Apr 15, 2012 3:24 AM in response to richardbridge86
    Level 1 (0 points)
    Apr 15, 2012 3:24 AM in response to richardbridge86

    Mine is dlxh and i have the problem. Any solution in sight?

  • by mac1st,

    mac1st mac1st Apr 15, 2012 8:05 AM in response to richardbridge86
    Level 1 (0 points)
    Apr 15, 2012 8:05 AM in response to richardbridge86

    Yes, mine's DLXH and I have the problem.

    But as I mentioned earlier, I'm managing to overcome it so far using Antonylewis' solution.

  • by Burkow,

    Burkow Burkow Apr 15, 2012 8:24 AM in response to mac1st
    Level 1 (10 points)
    Apr 15, 2012 8:24 AM in response to mac1st

    Mine is also DLXH. Tried the PIN trick - did not work for me.

     

    I am testing now different possibility. On some polish forum I found information that iPads working in one of four polish carriers (it is called Play) do not have this issue. Other three carriers T-Mobile, Orange and Plus - people with iPads on those carriers have this issue. I have it with carrier Plus. So today I bought Play sim card and testing. I will let you know about  the result.

  • by J9MR,

    J9MR J9MR Apr 15, 2012 9:38 AM in response to richardbridge86
    Level 1 (0 points)
    Apr 15, 2012 9:38 AM in response to richardbridge86

    All

    I have a IPad with serial number DLXH and have the same problem with T-Mobile carrier, but it seems to be working ok now even though I have not done the upgrade from ITunes and the suggested SIM settings.

     

    Has anybody else's started working.

  • by FazerWiz,

    FazerWiz FazerWiz Apr 15, 2012 1:09 PM in response to J9MR
    Level 1 (0 points)
    Apr 15, 2012 1:09 PM in response to J9MR

    No My t-Mobile sim locked up tonight for the first time since I did the SIM fix - I guess I'm going back to Apple. Oh, and mine is a DLXH.

  • by JackCh3n,

    JackCh3n JackCh3n Apr 16, 2012 1:58 AM in response to TaraChua
    Level 1 (0 points)
    Apr 16, 2012 1:58 AM in response to TaraChua

    got the problem too.

     

    Singapore user using Singtel. New Ipad is 3G+64gb. Serial begins with DLXH.

  • by Minov,

    Minov Minov Apr 16, 2012 2:10 PM in response to Antonylewis
    Level 1 (0 points)
    Apr 16, 2012 2:10 PM in response to Antonylewis

    Mine is DLXH and i have the same problem here in Denmark.

  • by DavidField,

    DavidField DavidField Apr 17, 2012 6:57 AM in response to Minov
    Level 1 (0 points)
    Apr 17, 2012 6:57 AM in response to Minov

    New iPad3 64gb 3G, 1 week old on orange in uk. Serial no DMPH has same problem

  • by Luposlip,

    Luposlip Luposlip Apr 17, 2012 2:36 PM in response to Minov
    Level 1 (0 points)
    Apr 17, 2012 2:36 PM in response to Minov

    Same here in Denmark with new iPad 32gb "4G", carrier is Telenor, serial begins with DLXH.

    Hopefully it's just software, but does anyone without a DLXH serial experience this issue?

  • by DavidField,

    DavidField DavidField Apr 17, 2012 3:27 PM in response to Luposlip
    Level 1 (0 points)
    Apr 17, 2012 3:27 PM in response to Luposlip

    DMPH in UK but there are no 4G cariers in the UK so can only connect to 3G

  • by MR14,

    MR14 MR14 Apr 17, 2012 6:19 PM in response to Antonylewis
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    Apr 17, 2012 6:19 PM in response to Antonylewis

    The AntonUK solution didn't work for me. Any other fix proposals?

  • by Luposlip,

    Luposlip Luposlip Apr 18, 2012 5:29 AM in response to MR14
    Level 1 (0 points)
    Apr 18, 2012 5:29 AM in response to MR14

    Actually I've managed to have my iPad 3 working all day with cellular data and wifi, but not at the same time.

    I don't know if I've just been lucky or if it'll continue to work, I can keep you posted about this.

     

    BTW: I (still) live in Denmark with no 4G, and have a DLXH serial.

     

    But what I've done is a combination of ideas earlier mentioned:

     

    1: I disabled the SIM pin code

    2: I disabled Wifi

    3: I disabled cellular data

    4: Shut down the iPad

    5: Turned on the iPad

    6: Enabled cellular data

     

    It's been working all day. I've been switching between cellular data and wifi to test it out. When I do I do it like this:

     

    7: Disable cellular data

    8: Wait for around 10 seconds

    9: Enable Wifi

     

    When I change from wifi to cellular I do the same but of course in reverse order:

     

    10: Disable wifi

    11: Wait for around 10 seconds

    12: Enable cellular data

     

    If this "fix" is really a fix, it seems like what it solves is really a software issue with the implementation of iOS 5.1 on the new iPad (perhaps something in regard to the management of the new 4G hardware), Apple should be able to fix that with the next update.

     

    As mentioned I'll keep you posted, but so far it's bee a joyful iPad day! :-)

     

    _henrik

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