Antonylewis

Q: My iPad 3 says 3G but data stops working

I recently bought a new new iPad in Singapore and it does not work as I had hoped.

 

I take it to work and put it on my desk next to my iPhone.  They both say at least 1 bar of reception, they both say 3G.  Data works on both of them - web pages load fast, emails come, app store works. This is not WiFi, this is 3G cellular data.

 

I don't know the exact timings but an hour or so later, I turn the screen on on the iPad.  Still says at least 1 bar, still says 3G.  However no data works.  No websites, no app store, no emails,  I check my iPhone sitting next to it.  Data still works on that.

 

To make the iPad have data again, I have to turn it off (slide to turn off) and turn it on again.  Then data works for a bit.

 

I have to do this pretty much every time I have left my iPad for a while (30 mins plus?) and want to use it.

 

Singtel, the telecom provider have reset my line and also replaced the iPad's microsim card.  They say that that is all they can do.  However since there changes, the symptoms remain.

 

Apple have said that this is a telecoms problem, not an Apple problem.

 

I am a little disappointed and I hope this can be resolved.

iPad Wi-Fi + 4G, iOS 5.1

Posted on Mar 28, 2012 8:11 AM

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Q: My iPad 3 says 3G but data stops working

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  • by Coppertiger,

    Coppertiger Coppertiger May 11, 2012 2:26 PM in response to y@sh
    Level 2 (490 points)
    May 11, 2012 2:26 PM in response to y@sh

    Restore from backup will restore 'old' settings.  so suggest you wipe network settings (or all settings for a fresh look) - then do your backup, then do your restore. otherwise you just recreate the problem.  If iCloud stores backups for you, or if going to restore from an iCloud backup do a backup here as well after the resets.

    regards, Ct.

  • by mazzda,

    mazzda mazzda May 11, 2012 3:51 PM in response to Coppertiger
    Level 1 (5 points)
    iPad
    May 11, 2012 3:51 PM in response to Coppertiger

    Apple walked me through the restore over the phone to set it up as a new ipad with 5.1.1 and when it didn't work they were scratching their heads, so they were going back to engineering for more advice and will let me know today.

  • by TaraChua,

    TaraChua TaraChua May 13, 2012 1:24 AM in response to TaraChua
    Level 1 (0 points)
    May 13, 2012 1:24 AM in response to TaraChua

    My carrier is Singtel. Had the problem with the new iPad. But after the 5.1.1 update, works beautiful now.

  • by scott.haines,

    scott.haines scott.haines May 13, 2012 2:40 PM in response to Antonylewis
    Level 1 (0 points)
    May 13, 2012 2:40 PM in response to Antonylewis

    Same issue here in New Zealand. Running new 3rd Gen 64gig 4G iPad connected to Telecom network. When leaving a wifi zone connectivity should transfer to cellular connection but doesn't. Apps that require internet connectivity report no data connection, despite 4 bars of signal and the 3G symbol being displayed. A reset/power down seems to solve the problem and restore connectivity, however this is a serious hassle and is a work-around rather than a solution. By the way I have had this problem running iOS5.1 and have upgraded to 5.1.1 with no resolution.

     

    I have tried 3 microsims now on two different networks - Telecom and Vodafone - and the problem is persistent accross all SIMS so I can pretty much eliminate these as the issue.

     

    Any help much appreciated.

  • by 3gproblem,

    3gproblem 3gproblem May 13, 2012 3:17 PM in response to Antonylewis
    Level 1 (0 points)
    May 13, 2012 3:17 PM in response to Antonylewis

    i bought my device 1month ago . i had a 3g connection  problem . they changed the device without asking anything .the new device was working fine .. after the update everything changed . i have a worst connection speed now ..

  • by Slgwh,

    Slgwh Slgwh May 14, 2012 9:16 AM in response to mazzda
    Level 1 (0 points)
    May 14, 2012 9:16 AM in response to mazzda

    I just got a new ipad. Everything works except the 3G. I've just got the new 5.1.1 update and nothing is fixed. Please post what engineering say to you. I've been into two Apple stores, tried everything on the forums and still left with a useless ipad.

  • by mazzda,

    mazzda mazzda May 14, 2012 1:20 PM in response to Slgwh
    Level 1 (5 points)
    iPad
    May 14, 2012 1:20 PM in response to Slgwh

    I haven't heard yet.

  • by Antonylewis,

    Antonylewis Antonylewis May 14, 2012 5:20 PM in response to Antonylewis
    Level 1 (0 points)
    May 14, 2012 5:20 PM in response to Antonylewis

    The 5.1.1 update seems to have fixed the issue for me (Singapore, Singtel, DLXH).

     

    Thanks

  • by Lacisnes,

    Lacisnes Lacisnes May 15, 2012 7:33 AM in response to Antonylewis
    Level 1 (0 points)
    May 15, 2012 7:33 AM in response to Antonylewis

    Hi,

     

    Mine is doing the same. Updated to 5.1.1. Using South Africa's Cell C network on a 3G 3GB pre-paid bundle.

     

    I compared it to my boss's iPad 2 which is on the same network, sim card and package. He gets 2-3 bars on 3G. I ONLY get edge and it's slower than dialup! I am using my iphone 4 as a hotspot and it's about 20x (or even 100x) faster than using edge on my iPad. It is SO painful!

     

    Wireless connectivity is perfect. Cellular data is horrendous.

     

    Apple please help! I am losing faith in your products. Limited instructions & FAQ. What kind of service are we subscribing to???

     

    Duncan

  • by Lacisnes,

    Lacisnes Lacisnes May 15, 2012 11:22 AM in response to Lacisnes
    Level 1 (0 points)
    May 15, 2012 11:22 AM in response to Lacisnes

    TIP: don't forget to enter your Carrier's APN settings.

    It would be something to the effect of username: "Internet" password: *99#

     

    This is only applicable if your carrier does not support your iPad. I think in my case it is unsupported. I assume that devices that are supported don't need to enter the APN settings.

  • by Lacisnes,

    Lacisnes Lacisnes May 16, 2012 12:16 AM in response to Lacisnes
    Level 1 (0 points)
    May 16, 2012 12:16 AM in response to Lacisnes

    The 3G signal is intermittent. I had no connection, even to edge. I removed the sim and swapped it with someone for the same sim from the same carrier. He obtained 3G almost immediately after inserting it in his iPad 2. My iPad 3 took much longer to sustain a 3G signal. His iPad 2 seems to have a stronger 3G reception than mine on the same carrier and data bundle deal.

     

    I suspect there is a bug with the modem software on the iPad 3 which needs to be fixed ASAP. Maybe the modem switches to edge or nothing if a strong 3G (>2bars) is not sustainable...

     

    Try removing the sim and inserting it again to get locked onto a 3G signal.

  • by Nu2t,

    Nu2t Nu2t May 18, 2012 4:49 AM in response to Coppertiger
    Level 1 (0 points)
    May 18, 2012 4:49 AM in response to Coppertiger

    I have the same problem...called apple tech support and they will not help without me paying $99.99 for a year's worth of tech support....WHy should I have to pay for something that seems to be their problem?

  • by Amr Khalifah,

    Amr Khalifah Amr Khalifah May 21, 2012 11:00 PM in response to FazerWiz
    Level 1 (0 points)
    iPhone
    May 21, 2012 11:00 PM in response to FazerWiz

    @FazerWiz, thank you so much! Your method seems to provide a consistent temporary fix for the problem.  :)

    Fingers crossed that Apple will push an update to fix the issue soon!

  • by Parthiban Natarajan,

    Parthiban Natarajan Parthiban Natarajan Jul 31, 2012 10:36 AM in response to y@sh
    Level 1 (0 points)
    Jul 31, 2012 10:36 AM in response to y@sh

    experiencing the same with bsnl.. let me know if something happens pls

  • by y@sh,

    y@sh y@sh Jul 31, 2012 10:39 AM in response to Parthiban Natarajan
    Level 1 (0 points)
    Jul 31, 2012 10:39 AM in response to Parthiban Natarajan

    Hi there Parthiban,

    I too was using an MTNL sim card in Mumbai and was facing the same issue in the beginning. Put the same sim on my iphone and was getting 3g in the same place.

    Restoring or anything didnt work for me neither, it was just that with time automatically I got 3g and was stable afterwards. Just let the ipad be, trust me use it in edge if you have to but itll automatically change to 3g. it worked for me it will for you. Just make sure you have the latest firmware installed and you have the correct network settings check from BSNLs site it you want.

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