3 Replies Latest reply: Mar 31, 2012 2:50 PM by planb77
ISHippel Level 1 Level 1

why can i not use genius? when i touch the genius botton on my iPod he say that it not alowed is with this number

iPod nano
Solved by planb77 on Mar 31, 2012 2:50 PM Solved

I have never seen that error message before, but perhaps you should take a look at the appropriate section in this Apple support document.

Genius for iPod and iPhone



Reply by planb77 on Mar 31, 2012 7:04 AM Helpful

What is the exact error message you are getting?  What generation iPod Nano do you own and is it running the latest firmware?  You can check by plugging your iPod into iTunes and clicking the Check for Updates button from under the iPod's Summary tab.



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