Marsue
Level 1 (22 points)
Desktops

Q: Connecting a Brother MFC-665CW

I cannot get my iMac to recognize the drivers for my Brother MFC-665CW!  I followed the instructions on the Brother website explicitly (CUPS driver) and still cannot get my OS X 7 iMac to recognize the Brother!  Any tips?

iMac, Mac OS X (10.6.8), 2.16 GHZ Intel Core 2 Duo

Posted on Mar 28, 2012 8:27 PM

by rkaufmann87,Solvedanswer
rkaufmann87 rkaufmann87
Level 9 (58,956 points)
Photos for Mac
A:

What is OS X 7? Your profile indicates you are using 10.6.8 so I'm going to guess that is what you're running.

 

First thing is do not use the drivers you got from Brother directly. If the printer is connected via USB turn off the printer and disconnect the USB cable. Then in the Print & Fax system preference highlight the printer on the left pane and click the - symbol at the bottom of the box. Next restart the computer in Safe Mode (hold down the Shift key on startup until you see a progress bar appear) , let it fully boot and then reboot normally. Next connect the USB cable and then turn on the printer. OS X should see the device. If it does not go into Print & Fax preference and click the + symbol and add the printer again using the drivers OS X provides. You can also follow:

 

http://support.apple.com/kb/HT3669

 

and

 

http://support.apple.com/kb/HT4670 (how to add a printer)

Posted on Mar 28, 2012 10:10 PM

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Marsue

Q: Connecting a Brother MFC-665CW

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  • Helpful answers

  • by X423424X,

    X423424X X423424X Mar 28, 2012 9:40 PM in response to Marsue
    Level 6 (14,237 points)
    Mar 28, 2012 9:40 PM in response to Marsue

    Are those drivers compatible with OS7?

  • by rkaufmann87,Solvedanswer

    rkaufmann87 rkaufmann87 Mar 28, 2012 10:10 PM in response to Marsue
    Level 9 (58,956 points)
    Photos for Mac
    Mar 28, 2012 10:10 PM in response to Marsue

    What is OS X 7? Your profile indicates you are using 10.6.8 so I'm going to guess that is what you're running.

     

    First thing is do not use the drivers you got from Brother directly. If the printer is connected via USB turn off the printer and disconnect the USB cable. Then in the Print & Fax system preference highlight the printer on the left pane and click the - symbol at the bottom of the box. Next restart the computer in Safe Mode (hold down the Shift key on startup until you see a progress bar appear) , let it fully boot and then reboot normally. Next connect the USB cable and then turn on the printer. OS X should see the device. If it does not go into Print & Fax preference and click the + symbol and add the printer again using the drivers OS X provides. You can also follow:

     

    http://support.apple.com/kb/HT3669

     

    and

     

    http://support.apple.com/kb/HT4670 (how to add a printer)

  • by X423424X,

    X423424X X423424X Mar 28, 2012 10:14 PM in response to X423424X
    Level 6 (14,237 points)
    Mar 28, 2012 10:14 PM in response to X423424X

    Are those drivers compatible with OS7?

     

    OS7???  I think I need some sleep!  I thought he meant 10.7.x.

  • by Marsue,

    Marsue Marsue Mar 29, 2012 5:31 AM in response to X423424X
    Level 1 (22 points)
    Desktops
    Mar 29, 2012 5:31 AM in response to X423424X

    I just recently updated to Lion.  My profile still says Snow Leopard, I think.  I will update it.  I am running 10.7.3

     

    The iMac does recognize the printer when I connect it as described by rkaufmann87 above.  But after it installs, it says,"software not available at this time. Try adding it later via Software Update." 

     

    Brother says that their driver IS compatible with Lion.  The only thing that I haven't tried is starting the computer in safe-mode.  At this point I will try anything.  I will let you know.

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Mar 29, 2012 6:24 AM in response to Marsue
    Level 9 (58,956 points)
    Photos for Mac
    Mar 29, 2012 6:24 AM in response to Marsue

    Pleae follow my directions in my original post, if the system does not find your device then continue following directions and run Software Update, it is located under the Apple symbol in the upper left of your screen. Follow ALL the on-screen directions and it should install just fine.

  • by Marsue,

    Marsue Marsue Mar 29, 2012 6:25 AM in response to Marsue
    Level 1 (22 points)
    Desktops
    Mar 29, 2012 6:25 AM in response to Marsue

    Evidently the key was the "safe mode" boot and then the reboot.  When I re-plugged the printer, it automatically appeared in the printer window.  All is good now!  Thanks!

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Mar 29, 2012 6:29 AM in response to Marsue
    Level 9 (58,956 points)
    Photos for Mac
    Mar 29, 2012 6:29 AM in response to Marsue

    Your welcome.