7 Replies Latest reply: Mar 28, 2012 11:03 PM by philipjamesbowen
philipjamesbowen Level 1 Level 1



I have a MacBook Air (Mid 2011), and the latest version of iTunes installed (10.6).


In the last version of iTunes I had been unable to play HD content, which was a problem experienced by many people. I got round it by opening iTunes in 32bit mode, starting to play the HD file, and then going back into 64bit mode, and the content would work.


When 10.6 stated that you could know play 1080 content, this excited me because I thought that my problem would be over!


However, iTunes still won't play any of my HD content purchased from the iTunes Store! It just comes up with an error message saying that Quicktime is required to play this file and iTunes doesn't support Quicktime.


Has anybody got a solution?


I find it really annoying that media I have purchased won't play!!


(It's new stuff on the Store as well!)



MacBook Air, Mac OS X (10.7.3)
  • b noir Level 9 Level 9

    I have a MacBook Air (Mid 2011), and the latest version of iTunes installed (10.6).


    Doublechecking, philip ... is that an iTunes version or a version (just released today)?

  • philipjamesbowen Level 1 Level 1

    Oh, I didn't know about the release today. It's

  • b noir Level 9 Level 9

    No worries, it's only been out for a few hours.


    If it's not showing for you in your Software Update, perhaps try downloading an installer from the Apple Website at:




    I think it might be worth a check with your issues. From the release notes:


    iTunes 10.6.1 provides a number of improvements, including:


    • Fixes several issues that may cause iTunes to unexpectedly quit while playing videos, changing artwork size in Grid view and syncing photos to devices.

    • Addresses an issue where some iTunes interface elements are incorrectly described by VoiceOver and WindowEyes.

    • Fixes a problem where iTunes may become unresponsive while syncing iPod nano or iPod shuffle.

    • Resolves an ordering problem while browsing TV episodes in your iTunes library on Apple TV.


    For information on the security content of this update, please visit:support.apple.com/kb/HT1222

  • philipjamesbowen Level 1 Level 1

    Downloaded the new version, but still get;


    'This filme requires Quicktime, which is not supported by this version of iTunes'

  • philipjamesbowen Level 1 Level 1

    So, I've managed to find a slight work around. Basically, if I delete the shows from my library, but don't delete the actual files. When I add them back into my iTunes Library, they work. However, because iTunes thinks I've deleted them, in the 'Purchased' section of iTunes Store it shows that they aren't in my library, and keeps trying to redownload them.


    Anybody got a better solution!?



  • Ferretbite Level 4 Level 4

    I think I remember the QuickTime bit can be solved through these steps:


    - Close iTunes, right-click it in Finder and go to "Get info"

    - Select "Open in 32-bit mode"

    - Restart iTunes


    Hope that helps

  • philipjamesbowen Level 1 Level 1

    Thanks, I had seen that option before.


    I sometimes had problems though, when I open them in 32-bit mode, the sound doesn't work and I get error messages about the computer not being authorised.


    I can then go back into iTunes in 64-bit and play them normally.


    It's a work around, just a little annoying to have to do that when I've spent money on the items!


    I was hoping for some magic fix really!!!