itunes music store doesn't work since itunes update

Hi, Nora,

Thanks for starting a new thread.

Let's see if we can pin down where the problem might lie. What happens if you type in http://itunes.com/version.xml in your web browser and hit return? This should redirect to phobos.apple.com and give you a page of XML text. Post back with the results.

What am I supposed to do with the xml text?

What's in the text really isn't important, it's whether or not you get it at all. If there was a network problem, you probably wouldn't be able to get the page return. Hitting that URL in a web browser is a quick way to try and find out.

Could you please confirm the versions of iTunes and QuickTime that are installed? The versions will be listed in the "About iTunes" in iTunes and "about QuickTime" in QuickTime Player. And what service pack of Windows you're running? Finally, what is your Internet connection; dialup, DLS, cable, and who is your ISP? Knowing all that might help spark a useful suggestion from someone.

Regards.

Please don't theadjack, Alex. We need to keep this thread to Nora's problem, since what's going on with her may be different than your issue. It becomes far too difficult to help when multiple people pile into a single thread. I see you've started your own thread; please stay with that one for your issue.

Thanks.

Also see if you can determine if your system is running any sort of web/download accelerator. You may have to ask your ISP, if they provide a complete software package for their service.

If it's a corporate LAN, you may need to check with your network administrators and see if they're running any sort of firewall that might be blocking the connection. I consider that somewhat unlikely since you could get to the XML page, but it would be worth talking to them about. Both of the following web domains need to be open, both in your system's firewall (and any privacy filters) and in any corporate firewall:

phobos.apple.com
phobos.apple.com.edgesuite.net

Hey Dave, is there anyway that I could access my LAN settings to uncheck the use proxy server, or does it HAVE to be a network admin? Currently it is unshaded and I dont have access to it!

If the proxy is part of your corporate network and controlled by network-based profiles, then you must go through it. Talk to your network admins.

And please, don't threadjack. We're dealing with Nora's issue and situation here and it's impolite to clutter it up with outside questions. Thanks.

Is Dave Sawyer an Apple employee, or pseudonym for one? Over three-thousand posts? I'd guess so.

Well, how about trying to fix this "can't connect to the music store" problem with version 6..0.3.5?

Lots of BS being published, but it's pretty clear it's an Apple problem.

Did Disney stir things up too much for you guys?

Whatever, I'd just like to connect and spend a little money.

LOL

While you and I will most likely be yelled at for "threadjacking" I had to reply to your post as I have been saying the SAME thing for 3 weeks now, yet "MR. Non Apple employee" keeps telling me and everyone else that it is NOT an ITMS issue!

Dave has been very helpful in answering questions, but unfortunetly none of his suggestions has resolved anyone's problems with connecting, even though all of us who can not connect to the music store MUST have something wrong with OUR settings, hmmmm

Nothing but love, PeAcE out!

Jumping in here....lots of security software programs (Norton, McAfee, firewalls, etc) see this "upgrade" as a new install, and whatever settings you had before, might need to be re-set in your security software to allow iTunes again.

Because it IS a new install....the process is, the old version of iTunes is removed, and a new version is installed.

Katrina, lots of people have said this, but I and I think many others have checked all of our firewall and security settings. I know mine is turned off completley... would installing the old version enable us to access the music store you think?

Thanks for any help... this is getting SO tiresome!

Also, the first thing Apple tells you to do if you cant connect is to UPDATE Itunes to the latest version, yet they say nothing about the now obvious problems this is causing or how to update your settings to allow this new version.. it's bizzare dont ya think?