Previous 1 2 3 Next 31 Replies Latest reply: Mar 7, 2006 6:13 AM by Avibear Go to original post
  • reelglad Level 1 Level 1 (0 points)
    Also, the first thing Apple tells you to do if you cant connect is to UPDATE Itunes to the latest version, yet they say nothing about the now obvious problems this is causing or how to update your settings to allow this new version.. it's bizzare dont ya think?
  • Katrina S. Level 7 Level 7 (24,090 points)
    Close iTunes.

    Try this URL, paste it into your browser. It should launch iTunes to the music store.

    phobos.apple.com/WebObjects/MZStore.woa/wa/storeFront
  • jdub1 Level 1 Level 1 (0 points)
    I discovered the solution for this. I run Norton Security, and discovered that I had to manually change the Norton Firewall to permit i-tunes to access to the internet. If you're running Norton Security, open it up, click on Firewall, then click on Configure, then click on Programs on the bar at the top, scroll down through your programs to i-tunes and change to permit.

    I think "Dave Sawyer" tried to advise this, but like many techies he seems to have forgotten to study communication in school.
  • reelglad Level 1 Level 1 (0 points)
    No Go with that URL Katrina. I used google to search.
  • Robin Sue Level 1 Level 1 (0 points)
    I am running Norton Anti-Virus, but not Firewall. My Windows firewall is turned off (as is my Norton). Unfortunately this is not the solution for everyone, but thanks for the contribution!
  • varjak paw Level 10 Level 10 (169,830 points)
    I am not an Apple employee nor do I use a pseudonym. I'm just a fellow user trying to help out. There may be problems with the iTMS that are causing some people problems, but based on my experience, a large percentage of problems connecting are caused by firewalls, privacy filters, or ISP issues. Most experienced users here try to eliminate those possibilities before we start blaming Apple.

    I notice that in your post below that you found that it was Norton that was causing your problem, so it would seem that it wasn't something that Apple needed to fix after all. As to my purported "communication problem", I've been trying to step Nora through the possibilities one at a time. At no time have I been addressing your issue, so if I didn't "communicate" well with you, I'm sorry, but you've threadjacked Nora's thread for your issue, so you shouldn't be surprised that you didn't get clear communication.

    Glad you found the problem. Now can we get back to Nora's issue, please, and stop threadjacking? Thanks and regards.
  • norakate Level 1 Level 1 (0 points)
    To respond to the point raised below, I don't have Norton, so that's not it. And I've installed other iTunes updates, so it's not just that. Our IT guy has not been around, so I haven't been able to follow up with Dave's suggestions. Not sure when I'll be able to pursue this, unfortunately, 'cause I'm going to be out for a bit, but thank you for the suggestions and hopefully I'll figure it out eventually.
  • norakate Level 1 Level 1 (0 points)
    so then I went and tried to open Music Store, just for the heck of it - and it worked. so...hard not to think it was Apple's problem all along. guess they were motivated by realizing they were losing money.
  • varjak paw Level 10 Level 10 (169,830 points)
    It certainly could have been Apple's problem (or the Akamai network, which Apple uses to spread the load), Nora. Or it could have been something with your company network or their ISP. Hard to know. Anyway, glad it's working for you now.

    Cheers.
  • World's Slowest Indian Level 1 Level 1 (0 points)
    Dave: None of these suggestions worked for me. After updating to 6.0.3.5, I can't access the Music Store. My system, (XP-Pro SP2) hasn't changed. My ISP and network settings haven't changed in months. Turning Norton off doesn't help.

    I tried to cut and past the various URL's in these posts but that doesn't help - I get the following error from my browser" Error Code: 500 Internal Server Error. Not implemented (-2147467263)"

    I give up.
  • finsprings Level 1 Level 1 (0 points)
    GET http://phobos.apple.com/storeBag.xml.gz HTTP/1.0

    Accept-Language: en-us, en;q=0.50

    X-Apple-Tz: -18000

    Cookie: s_vi=[CS]v1|42D4862E-3610698F[CE]; svijx7Bx7Bgnbx7Ffxxej=[CS]v4|42D4862E-3610698F|0[CE]; svijx7Bx7Bgnbx7Ffxxx7Exx=[CS]v4|42D4862E-3610698F|0[CE]; sviox7Ex7Ebkx7Bx7Dyyygzcx7D=[CS]v4|42D4862E-3610698F|0[CE]; X-Dsid=97649578

    X-Dsid: 97649578

    User-Agent: iTunes/6.0.4 (Windows; U; Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)) DPI/120

    X-Apple-Validation: B8CAD629-8E6336D23579B461C4770EF0517FD3F1

    Accept-Encoding: gzip, x-aes-cbc

    X-Apple-Store-Front: 143441

    Proxy-Connection: Keep-Alive

    Host: phobos.apple.com



    HTTP/1.1 302 Moved Temporarily

    Via: 1.0 CHSDC

    Connection: Keep-Alive

    Proxy-Connection: Keep-Alive

    Content-Length: 257

    Expires: 0

    Date: Sat, 04 Mar 2006 02:32:52 GMT

    Location: http://ax.phobos.apple.com.edgesuite.net/WebObjects/MZStore.woa/wa/initiateSessi on

    Content-Type: text/html

    Server: NetCache appliance (NetApp/5.6.2R1)

    X-Cache: MISS from embc-sqd06.embc.org.uk



    <HTML>
    <HEAD><TITLE>302 Moved Temporarily</TITLE></HEAD>
    <BODY>

    Moved Temporarily



    You are being redirected to a new location because:


    Access denied by access control list.



    <HR>
    </BODY>
    </HTML>
    GET http://ax.phobos.apple.com.edgesuite.net/WebObjects/MZStore.woa/wa/initiateSessi on HTTP/1.0

    Accept-Language: en-us, en;q=0.50

    X-Apple-Tz: -18000

    Cookie: s_vi=[CS]v1|42D4862E-3610698F[CE]; svijx7Bx7Bgnbx7Ffxxej=[CS]v4|42D4862E-3610698F|0[CE]; svijx7Bx7Bgnbx7Ffxxx7Exx=[CS]v4|42D4862E-3610698F|0[CE]; sviox7Ex7Ebkx7Bx7Dyyygzcx7D=[CS]v4|42D4862E-3610698F|0[CE]; X-Dsid=97649578

    X-Dsid: 97649578

    User-Agent: iTunes/6.0.4 (Windows; U; Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)) DPI/120

    X-Apple-Validation: B8CAD629-8E6336D23579B461C4770EF0517FD3F1

    Accept-Encoding: gzip, x-aes-cbc

    X-Apple-Store-Front: 143441

    Proxy-Connection: Keep-Alive

    Host: ax.phobos.apple.com.edgesuite.net



    HTTP/1.1 500 ( Not implemented )

    Via: 1.1 CHSDC

    Connection: close

    Proxy-Connection: close

    Pragma: no-cache

    Cache-Control: no-cache

    Content-Type: text/html

    Content-Length: 1960



    <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">

    <HTML dir=ltr><HEAD><TITLE>The page cannot be displayed</TITLE>

    <STYLE id=Ldefaultr1>A:link {

    .FONT: 8pt/11pt verdana; COLOR: #ff0000

    }

    A:visited {

    .FONT: 8pt/11pt verdana; COLOR: #4e4e4e

    }

    </STYLE>



    <META content=NOINDEX name=ROBOTS>

    <META http-equiv=Content-Type content="text-html; charset=UTF-8">



    <META content="MSHTML 5.50.4522.1800" name=GENERATOR></HEAD>

    <BODY bgColor=#ffffff>

    <TABLE cellSpacing=5 cellPadding=3 width=410>

    <TBODY>

    <TR>

    <TD vAlign=center align=left width=360>

    <ID id=Ldefaultr3><!--Problem-->The page cannot be displayed

    </ID>

    </TD></TR>

    <TR>

    <TD width=400 colSpan=2><ID id=Ldefaultr5>Explanation: There is a problem with the page you are trying to reach and it cannot be displayed.</ID></TD></TR>

    <TR>

    <TD width=400 colSpan=2>

    <HR color=#c0c0c0 noShade>



    Try the following:





    • Refresh page: Search for the page again by clicking the Refresh button. The timeout may have occurred due to Internet congestion.

    • Check spelling: Check that you typed the Web page address correctly. The address may have been mistyped.

    • Access from a link: If there is a link to the page you are looking for, try accessing the page from that link.





    <HR color=#c0c0c0 noShade>



    Technical Information (for support personnel)





    • Error Code: 500 Internal Server Error. Not implemented (-2147467263)



    </TD></TR></TBODY></TABLE></BODY></HTML>
  • finsprings Level 1 Level 1 (0 points)
    sorry, can't figure out how to get it to show that verbatim, but that is what I see on an ethereal packet trace of iTunes 6.0.4 trying to access iTMS. Launching iTunes view the suggested browser link to the store gets a different error for me.
  • Uncle Buck Level 1 Level 1 (0 points)
    Katrina S-THANK YOU for your comments about the possibility of the upgrade being viewed as a "new install". I went into Norton/Internet Security/Personal Firewall/Programs and found Apple iTunes "Blocked All". I changed to "Permit All" and we're back in the Music Store. AND I an NOT a computer person. You're a champ!

    Gateway Pent 3   Windows XP  
  • Katrina S. Level 7 Level 7 (24,090 points)
    You're welcome, what is so tough about this is, Norton doesn't even tell its users that it is blocking it, or ask them if it should be allowed...rather sloppy of them.
  • Joshuasmom Level 1 Level 1 (0 points)
    I have had the same problem as many others with no success trying:

    Changing my firewall settings. I have windows firewall and iTunes is clicked as an exception.

    Trying to directly connect with links posted in this forum.

    Turned off my firewall.

    So, I can't think of anything more to do. If I click iTMS it freezes the entire program and I have to right click and "end program now".
    I cannot access anything like podcasts, videos, etc,.

    Is there a link to DL the old version of iTunes that worked just great.

    Thanks.