I have Trend Micro for mac that keeps find two trojans that apparently came attached to an emal e-card. I have also downloaded ClamXav from the apple store that seems to find these trojans and delete them, but the keep reappearing.
What do I need to do?
My MBP came with a trial version of Trend Micro and I had the same problem.
Ended up deleting Trend Micro and my MBP runs fine.
Just my 2cts.
Trojans attached to an e-mail are almost certainly Windows malware, and of no harm to your Mac. (I have yet to hear of Mac malware being distributed that way, though it could happen in the future.)
Of course, you should still delete them, but since spam containing Windows malware is very common these days, it will just come back. Note, though, that you should not allow your anti-virus software to quarantine or delete e-mail messages, as that can cause your mail database to become corrupt. If you are using Apple's Mail, use your AV software to find the file containing the message that has the malware in it, and show it in the Finder. In ClamXav, you control-click the malware in the list and choose Reveal in Finder. The file's name should end in .emlx, and if so, double-click that file to open the message in Mail. (This does not open the attachment!) Then delete or junk the message in Mail.
Good luck!
If these messages are from a gmail account, there may be one more step to permanently delete them.
If these messages are from a gmail account, there may be one more step to permanently delete them.
Ahh, yes, that's true. On GMail, deleted messages remain in the All Mail mailbox, so you have to go delete them from there manually, using GMail's web site.
Thomas A Reed wrote:
If these messages are from a gmail account, there may be one more step to permanently delete them.
Ahh, yes, that's true. On GMail, deleted messages remain in the All Mail mailbox, so you have to go delete them from there manually, using GMail's web site.
Thomas that all depends on what mail client you are using and possibly whether you are using POP or IMAP. I use Thunderbird on both Mac and PC with IMAP Gmail and when I delete Gmail emails and then empty the trash in Thunderbird they all get deleted. No messages are put in the All Mail folder.
Yes Apple Mail does not do this. Just another reason not to use it and find a Email program that actually works correctly.
Yes Apple Mail does not do this. Just another reason not to use it and find a Email program that actually works correctly.
Mail does work correctly, by treating GMail like any other IMAP server. It is GMail that is weird, with the philosophy of not deleting mail. Some e-mail clients may force GMail to permanently delete messages, but that does not make them any better, since some people like the archival behavior of GMail.
i have two trojans I can't get rid of
