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I have been told by HP tech support that I need to reinstall Twain Drivers (for scanning) on my Macbook Pro (OS10.6.8). These drivers are located in the HD library under System, library, frameworks, Twain Frameworks. MAC Tech support doesn't even now what Twain software is. I need help trying to find the correct drivers for my system and reinstalling them. HP says if you do not do it correctly it will cause a serious system issue.
Thanks
Rocklock
MacBook Pro, Mac OS X (10.6.8)
HP provides the TWAIN drivers, so reinstall their driver software or reinstall Apple's HP drivers package from support.apple.com/downloads/.
Or you can check out VueScan to see if it supports your scanner. It does not require any drivers from HP or Apple.
HP tech support is beneath useless. Do not waste your time with them. The advice you got was inane so forget you ever heard it.
Your scanner is added as a device in System Preferences > Print & Scan. If it does not appear in your list of devices click the + button and add it. If it does not appear, then HP's driver may not be compatible.
HP has always been very slow to update their drivers for OS X. If you cannot get your scanner to work try using Image Capture - it is in your Applications folder.
For more help read the following. It addresses this problem specifically:
http://xlr8yourmac.com/feedback/scanners_with_OSX_leopard.html
rocklock wrote:
These drivers are located in the HD library under System, library, frameworks, Twain Frameworks.
Incorrect. That's Mac OS X's TWAIN interface. No TWAIN driver has any business there. But keep in mind that the tech support rep who's told you that was just reading off some memo, form, or script, which may have been poorly written, misunderstood, or mistaken.
I subscribe to Kappy's advice—get and install the latest drivers from Apple
<http://support.apple.com/kb/HT3669>
If correctly installed (and if your device is supported), you should be able to access the scanner with Image Capture.
twain drivers
