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I can only see 'computer' and 'settings' options on my Apple TV 2. There is no 'Internet' option.

I can only see 'computer' and 'settings' options on my Apple TV 2. There is no 'Internet' option. It is connected to the wifi network and AirPlay works fine. Everything was working fine till last time I checked.


Please help. Thanks in advance.

AppleTV 2

Posted on Mar 30, 2012 7:42 AM

Reply
47 replies

Apr 11, 2012 2:34 AM in response to Maverickash

Same problem here with Apple TV 3. After one hour of operation the main menu is "lost". Up to that point, video streaming, libraries and store are available without problems.


After full reset to factory defaults all the icons are back. Network connection is available (Airport Extreme w/fixed IP, ATV w/fixed IP).


Home Sharing works only with one of my 2 macs, although both are running Lion and same version of iTunes. Airport Extreme has been updated to current firmware.


Being an apple user for 7 years now, this is my first really frustrating apple hardware experience.

Apr 11, 2012 7:33 AM in response to Maverickash

To help deduce this issue, have you tried via wired connection versus wifi?


With others having similar issues it may help to find any commonalities, such as ISP, router, wifi settings, etc. From what it sounds like things work for a short while and then stop. This indicates a loss of Internet connectivity. If it is ISP-related it might be worth troubleshooting using an OpenDNS IP for the DNS entry (see below)


OpenDNS DNS IP address: 208.67.222.222 , 208.67.220.220

Apr 16, 2012 7:46 PM in response to Maverickash

I just had the same thing happen. I have been running 5.0 since the day it came out and haven't had any issues until today. Woke up my Apple TV 2 to find the see the same image Makerickash posted. I'm using OpenDNS so I know that wasn't the problem. I was lucky though, just restarted the device and everything went back to normal.


Hope this helps.

I can only see 'computer' and 'settings' options on my Apple TV 2. There is no 'Internet' option.

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