8 Replies Latest reply: Apr 1, 2012 9:59 AM by sithum
alushta Level 1 Level 1 (0 points)

My family has two new IPad. At the same brightness settings, and in the same work (reading). One of them is too hot (it is very unpleasant to keep in your hands). I heard about the overheating of the new IPad. Now I know that the problem exists and I wonder exactly why Apple doesn't want to admit it.

 Will Apple somehow solve it or will continue to look for excuses?

It seems to me that only some IPads are defective, because not all units have 

these issue.

I do not know what to do. Constantly swapping  the IPad is like gambling, never know what you will get at the end. 

Any advice?


iPad
  • varjak paw Level 10 Level 10 (169,820 points)

    Apple doesn't "admit" it because it's not a widespread problem. Test after objective test have proven that the reported problems have been overblown.

     

    That doesn't mean that your particular unit doesn't have an defect that causes it to build up excessive heat, though. What have you done to try and solve the problem? Restart the iPad? Restore it? Anything at all? Have you tried taking your iPad to an Apple Store or calling Apple tech support about the issue?

     

    Regards.

  • alushta Level 1 Level 1 (0 points)

    It is widespread problem. Of course I have tried everything to solve the issue, I've restarted it, restored it, and talked to apple tech support they just exchanged it for another unit but it ended running hot too.

  • Suze17 Level 1 Level 1 (5 points)

    Hi....Let New iPad run out of charge and then charge from0 to 100%.  Do this twice, also turn off Auto Brightness and manually set your brightness at 70% or less.  Turn off "Ask to join Wifi Networks" in Settings. Also turn off "Search for Time Zones".  This solved my Heating Issue from Hot to Slightly Warm at times.  It really worked!

  • 4options Level 1 Level 1 (55 points)

    As one of the few people who have actively investigated the heat issue, I can say that I have yet to see any evidence of “cool” and “hot” ipads they all apear about the same.  That does not count, obviously, those with true problems, but those will usually shut themselves down and create a log report about it.

     

    Your posts come off as a little biased and angry, so I am not sure how much help you will get.  My first simple suggestion is to have all settings (not just brightness) and apps running exactly the same in both ipads then actually measure their temperatures.

  • varjak paw Level 10 Level 10 (169,820 points)

    We could go round and round on what constituted "widespread", but that will solve nothing. We'll just leave that point alone.

     

    In any case, you'll need to continue to work with Apple on the problem. Since you have tried all the usual steps, there would seem to be nothing else you can do on your end.

     

    Regards.

  • alushta Level 1 Level 1 (0 points)

    I am not angry. I am just frustrate.

    Thanks for the tips. I will try.

  • alushta Level 1 Level 1 (0 points)

    Thanks for the tips. I will try.

  • sithum Level 1 Level 1 (0 points)

    I have read sporadic reports of iPAD heat issues.  My brother just got the New iPAD--I tried it and it did get a bit warm but it wasn't unconfortable.

     

    I just wanted to throw my two cents in here because I am from Canada and I APPRECIATE it when my iPAD gets a little bit warm after I am using it because it is often cold here.  In fact I find that a cold iPAD is often more uncomfortable to hold than a warm iPAD and I sincerely hope they don't start making iPAD's colder to touch after all of these discussions!

     

    In the end it seems temperature is a personal issue and the best solution for people that are "warm-phobic" or "cold-phobic" is to get a case.