HT201257: Using Apple Hardware Test

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liliannefromqc
Level 1 (0 points)

Q: mac os x 10.4.11 tiger: apple hardware test has detected an error (what does this mean): 4SNS/1/40000001:VDOR

Can someone help?  I did an apple hardware test and it has detected an error:  4SNS/1/40000001:VDOR

What does that mean? Can i correct it myself? how?

 

my computer is  "tiger" mac os x 10.4.11, Processor: 2.16 GHz Intel Core 2 Duo,  Memory: 2.5 Go 667 MHz DDR2 SDRAM

iMac, Mac OS X (10.4.11), 2.16 GHz intel Core 2 Duo - 2.5 Go

Posted on Mar 30, 2012 3:12 PM

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liliannefromqc

Q: mac os x 10.4.11 tiger: apple hardware test has detected an error (what does this mean): 4SNS/1/40000001:VDOR

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  • Helpful answers

  • by Klaus1,

    Klaus1 Klaus1 Mar 30, 2012 3:15 PM in response to liliannefromqc
    Level 8 (48,821 points)
    Mar 30, 2012 3:15 PM in response to liliannefromqc

    That refers to a problem with one or more of its sensors.

     

    You will have to take it in for repairs.

  • by liliannefromqc,

    liliannefromqc liliannefromqc Mar 30, 2012 4:04 PM in response to Klaus1
    Level 1 (0 points)
    Mar 30, 2012 4:04 PM in response to Klaus1

    Thanks Klaus 1,

    I downloaded a temperature monitor version 4.94 (110314) (Marcel Bresink software-systeme)  but i don't know how to read it, i don't know what's normal or problem.  Can anyone help?  Here are the results:

     

    Ambient Air   22C/ 72F

    CPU A proximity  38C/100F

    CPU A temperature Diode  42C/108F

    Graphics Processor Temperature D  49C/120F

    Hard Drive Bay 1  34C/93F

    Main Logic Board  43C/109F

    Optical Drive 33C/91F

    Smart Disk WDC WD5000AAKS...  35C/95F

  • by Klaus1,

    Klaus1 Klaus1 Mar 30, 2012 4:29 PM in response to liliannefromqc
    Level 8 (48,821 points)
    Mar 30, 2012 4:29 PM in response to liliannefromqc

    Those temperatures look pretty low but normal to me. The specs for your Mac are:

     

    • Operating temperature: 50° to 95° F (10° to 35° C)
    • Storage temperature: -40° to 185° F (-40° to 85° C)
    • Relative humidity: 5% to 95% noncondensing
    • Maximum altitude: 10,000 feet

     

    http://support.apple.com/kb/SP28

     

    What prompted you to run the hardware test? Excess temperatures would make your iMac shut down - is that what happened?

     

    Have you noticed any problems with it?

  • by liliannefromqc,

    liliannefromqc liliannefromqc Mar 30, 2012 5:06 PM in response to Klaus1
    Level 1 (0 points)
    Mar 30, 2012 5:06 PM in response to Klaus1

    Thank's for answering, realy appreciate your time,

     

     

    A technician had installed last year "mac os x snow leopard 10.6" (family pack) at around $49.00 - I had originaly mac os x 10.4.11 (tiger).  He had changed my hard drive, added memory: 2.5 Go 667 MHz DDR2 SDRAM, processor is: 2.16 GHz Intel Core 2 Duo  (he told me he had to change my hard drive probably due to a power shortage. Before he did the changes, I had done a hardware test: it gave me the same error as today 4SNS/1/40000001:DVOR,  He cleaned the inside, but he did not change any sensors. What am i to do???

     

    Not too long ago i started having problems. (probably from a power shortage, at one point.  I don't know if my external back up got corrupt. so i don't want to use it. He had eraced tiger 10.4.11 and installed snow leopard 10.6.

    I eraced snow leopard and installed mac os x 10.4.11 (that came with my computer).  

     

    I wanted to install mac os x 10.6 (snow Leopard) without eracing tiger (chat sites say you can do that) but it said it couldn't use my hard disk because of my memory:  my info says: used: 18,78 Go on the disk, available: 446.66 Go, Capacity: 465,44 Go

     

    So that's when i did a hardware test with the CD1 of mac os x 10.4 (tiger) and that where i got the message.

     

    If i have a sensor problem, then i guess i'm waisting my time trying to reinstall mac os x 10.6 (snow Leopard) or am i doing it wrong.  I was told i could leave tiger there and upgrade directly to snow leopard, without installing mac os x 10.5 (leopard).  

     

    Thank again

  • by Klaus1,

    Klaus1 Klaus1 Mar 31, 2012 7:33 AM in response to liliannefromqc
    Level 8 (48,821 points)
    Mar 31, 2012 7:33 AM in response to liliannefromqc

    That could explain a lot. I suspect that sometime during that process of replacing old OS X with new OS X, then going back to an earlier version, could have caused an error in the firmware. Not knowing exactly what workflow he used makes it difficult to judge.

     

    Did he make a partition for Tiger and one for Snow Leopard? Did he properly repair permissions afterwards? How were your own data and files preserved. Was it an Archive and Install rather than an erase and install? Were all previous version of the system software erased?

     

    There are two many variables here. You should go back to that technician (was he an authorised Apple Service Provider?) and ask him what he did and to rectify any errors.

  • by liliannefromqc,

    liliannefromqc liliannefromqc Mar 31, 2012 8:29 AM in response to Klaus1
    Level 1 (0 points)
    Mar 31, 2012 8:29 AM in response to Klaus1

    Thanks Klaus 1 for helping me!

     

    A year ago he changed my hard disk and added memory and installed mac os (Snow leopard) version 10.6 (2Z691-6558-A) family pack at $49.00 not the version at $129.00

     

    he didn't remember if he started with tiger or just installed snow leopard, but since he changed the hard disk, i beleive he didn't use tiger and installed directly snow leopard.

     

    He reinstalled 2 months ago mac os x 10.6, but when he gave it back to me, i needed to do the apple updates, and that's where the computer would crash. i did updates one at a time. tried a few times reinstalling snow leopard and update, but it would not last.  that's why i reinstalled mac os x 10.4 (tiger) that came with my computer.

     

    there was no partition for tiger and snow leopard, only one for snow leopard.  he did not repair permissions afterwards, says it wasn't necessary. He erased tiger and installed snow leopard, when he changed my hard disk to his nowledge.  that was over a year ago.

     

    I lost all my data and files, i didn't have any back up.  He isn't an authorised apple provider.

     

    Could it be that i do not have the right package of snow leopard 10.6 mine is mac os x 10.6 snow leopard (2Z691-6558A) family pack at $49.00 (does not mention Ilife or iwork). tiger did not come with iworks.

     

    was i supposed to install mac os x 10.5 Leopard before installing snow leopard 10.6. what is the right way to upgrade from mac os x 10.4.11

  • by a brody,Helpful

    a brody a brody Mar 31, 2012 8:32 AM in response to liliannefromqc
    Level 9 (66,865 points)
    Classic Mac OS
    Mar 31, 2012 8:32 AM in response to liliannefromqc

    No, installing 10.5 wouldn't have made a difference.    Sensor problems are hardware.  Software can't change hardware.     You need to make sure the sensors are fixed before installing anything new.    If the service technician you took it to couldn't fix the hardware problem, find a different one.  http://www.apple.com/buy/ lists authorized technicians.

  • by Klaus1,Helpful

    Klaus1 Klaus1 Mar 31, 2012 9:18 AM in response to liliannefromqc
    Level 8 (48,821 points)
    Mar 31, 2012 9:18 AM in response to liliannefromqc

    He reinstalled 2 months ago mac os x 10.6, but when he gave it back to me, i needed to do the apple updates, and that's where the computer would crash. i did updates one at a time. tried a few times reinstalling snow leopard and update, but it would not last.  that's why i reinstalled mac os x 10.4 (tiger) that came with my computer.

     

    That is where the software problems came from.

     

    This document explains how to correctly reinstall a prior version of Mac OS X in the event that other troubleshooting does not resolve an issue:

    http://docs.info.apple.com/article.html?artnum=25404

    BUT: Don't install older versions of Mac OS than what came with your computer:

    http://support.apple.com/kb/HT2186?viewlocale=en_US

     

    But a brody is right. Get him to fix the sensor problem and then stick to Snow Leopard.

  • by John Galt,

    John Galt John Galt Mar 31, 2012 9:34 AM in response to liliannefromqc
    Level 8 (49,117 points)
    Mac OS X
    Mar 31, 2012 9:34 AM in response to liliannefromqc

    This is a long shot but that a very similar error will happen on a MacBook Air if the power adapter is not connected when running AHT.

     

    I realize yours is an iMac, but since the error is related to power, even distantly related, try an SMC reset first.

     

    As I say it's a long shot. I give it an insignificant chance of fixing anything, but it won't do any harm.

  • by liliannefromqc,

    liliannefromqc liliannefromqc Mar 31, 2012 4:33 PM in response to Klaus1
    Level 1 (0 points)
    Mar 31, 2012 4:33 PM in response to Klaus1

    Thank you all for helping me, guess it's time for me to bring my computer to an authorised apple service provider and hope that it's not too late for my computer.  If i have a sensor problem, i better look into it before anything else.  .... i was hoping, but i must be realistic... 

     

    Thank you all so very much.