6 Replies Latest reply: Oct 12, 2014 5:43 PM by dadammer
kristinefromca Level 1 (0 points)

MacBook OS 10.7.3

 

Hi everyone--

 

I am having trouble getting sound out of my Jaybird SB2 headset.  The status bar shows that the device is connected ("Use as Audio Device")  but no sound comes through the headphones.  So, I opened up Bluetooth Setup Assistant, and the SB2 shows up on the list.  I spoke with Jaybird, and they told me to try forgetting the connection and do it again, so I did.  The heasdset blinks twice (in blue) which indicates that the headset has been paired successfully.  The sound came through the MacBook speakers.  Then, I went back into System Preferences > Sound, selected SB2 Stereo Bluetooth Headphones.  Pressed "play" on my keyboard, and now no sound at all--none from the headset or from the computer speakers.  Then, I went back in to Sound Preferences, selected the option for SB2 (not stereo), clicked play, and got a pop-up window:

 

"A Bluetooth audio error occurred:  There was an error connecting to your audio device.  Make sure it is turned on and in range.  The audio portion of the program you were using may have to be restarted" with a button that reads:  "Stop using headset."  I click the option (the only option btw), and the sound on my MacBook starts back up.

 

Back to System Preferences > Bluetooth.  The message: kristinefromca's MacBook is the name Bluetooth devices use to connect to this computer.  I select "on" and "discoverable."  Below are my devices, and it says that the SB2 is not connected.

 

The Jaybird SB2 works flawlessly with my iPad 2 and my Android phone.  But with my MacBook running 10.7.3  --zilch.

 

Thanks for your help! 

 

 

 

--kfc


MacBook, Mac OS X (10.7.3)
  • kristinefromca Level 1 (0 points)

    Apparently, my 2009 MacBook just won't work with the headset.  I just picked up an iMac.  I'll let you know how it works.

     

    *sigh*

     

    kfc

  • BrianBHF Level 1 (0 points)

    MacBook Pro - 15-inch, Early 2011 - Software  Mac OS X Lion 10.7.5 (11G63)

     

    When I first connected my new JayBird Freedom 3 had the same problem and kept getting a bluetooth error report and then reverting back to macbook speakers.

     

    From the bluetooth drop down instead of selecting Jaybird Freedom 3 > Use as Audio Device which gave the problem I went instead to the other option and opened Sound Preferences > Output tab > JayBird Freedom 3 Stereo (works with both I checked) and ...........SUCESS!

  • Joantx Level 1 (0 points)

    I have a MacBook Pro with Retina- 15 inch OS X 10.8.2

     

    I just came home with a pair of Jaybird Freedom's and had no problem pairing them, they just drop offline and the sound comes out of the laptop speakers.

     

    I have tried Brian's suggestion without success.  I keep getting the pop up window stating "A Bluetooth audio error occurred"

     

    This is extremely frustrating, any suggestions?

     

    Thank you,

    J

  • Chodman Level 1 (0 points)

    I also had the same issue. I tried the suggestions in this post and was unsuccessful.

     

    I resolved mine by these steps:

    1. Activate paring on Jaybird headset    

    2. Click on "Set up Bluetooth Device" on Mac

    3. Select your Jaybird to pair with. (It will tell you it is already paired if you have already tried)

    4. Click Ok and Continue, then it should pair with device.

     

    My headset immediately connected and the sound worked good.

     

    Thanks,

    -D

  • Chodman Level 1 (0 points)

    When you try to pair again, just make sure the device isn't connected with another bluetooth and make sure the Mac's bluetooth is discoverable. Then you can just press middle(answer) button on headset and it will pair.

  • dadammer Level 1 (0 points)

    Mr. Chodman has the answer, and I quote

    I also had the same issue. I tried the suggestions in this post and was unsuccessful.

    Just follow tine instructions here, like the post above,, and it WORKS !!!!

    "I resolved mine by these steps:

    1. Activate paring on Jaybird headset    

    2. Click on "Set up Bluetooth Device" on Mac

    3. Select your Jaybird to pair with. (It will tell you it is already paired if you have already tried)

    4. Click Ok and Continue, then it should pair with device.

     

    It works every time.

    My headset immediately connected and the sound worked good."

     

    Same thing or me.

     

    Thanks

     

    David