Previous 1 2 Next 18 Replies Latest reply: Jun 19, 2015 6:14 PM by nsa4eva
Shwonkz Level 1 (0 points)

Hello, I have a fairly new computer, and I have played HD from itunes on here before. Why am I getting this message when I try to rent a movie in HD??


"cannot be played in HD on this computer   


You must rent and watch the HD version on an HD-compatible device. Or you can rent the SD version and watch it on this computer"


Can anyone help me out??

Windows 7
  • thiakx Level 1 (0 points)

    I had the same issue. Just connect an external monitor with resolution greater than 1280 x 800 before you press download HD button.


    Note that your computer need to meet all the requirements under the 1080p section:

  • rickh1 Level 1 (0 points)

    I just got this message and I am using a retina macbook.  I'm pretty sure the resolution and specs are high enough. 

  • The_Monster Level 1 (0 points)

    Same here - brand new, Macbook Pro Retina with the highest possible spec, and iTunes tells me it cannot play HD.


    Must be a bug with iTunes.

  • Carbonio Level 1 (0 points)

    Hi guys i had the same problem and i have the 15" Macbook pro with retina Display...


    What I did to fix, I mean fix my problem and i really hope you all.


    This are the steps:


    Open Itunes > go to Preferences > Store


    There is an Icon saying " when downloading movies prefer my one was 720p


    So I just change to 1080p and it's working fine.


    Well I hope help. Peace out!!!

  • The_Monster Level 1 (0 points)

    Thanks, Carbonio. My Macbook Pro Retina was already set to 1080p, but I'll downgrade to 720p and see if this makes any difference.


    Definitely an iTunes bug - your Macbook Pro Retina should be able to cope with several 720p movies playing simultaneously, so to say it cannot be played is nonesense. I didn't have this problem until I upgraded to iTunes 11.

  • Zach Goodyear Level 1 (0 points)

    Neither worked for me.  This is absurd.  We spend several hundred more for the latest macbook pro with retina display that apple has to offer and it can't play HD movies?  The resolution is way higher than needed for HD video and the processing power is the fastest available in a laptop.  Bugs?

  • Max Dornier Level 1 (0 points)

    Same issue here... Latest Mac Mini i7. Preferences are set as described above, iTunes Store still denies purchase in HD.


    Definitely something wrong.


    @Apple: Please fix!

  • Carbonio Level 1 (0 points)

    Hey the Monster... I think now the problem can be fixed...


    So try:


    1- close all your apps


    2- go to the Apple icon and click on "shut down"


    3- Hold "shift" + "control" + "option" and after just give one click on the power button, but do not hold the button.


    Note that nothing it's going to happen... so after a few seconds go to the power button and switch on your Macbook Pro again.


    And try to download a movie at Itunes Store.


    I really hope that does it help you buddy!



  • The_Monster Level 1 (0 points)

    Thanks, Carbonio. You reckon reseting the power manager should fix it? I'm happy to try this next time the problem comes up.

  • Carbonio Level 1 (0 points)

    HEy The_Monster i think it's worth to try...


    the movie that I tryed to download yesterday came with the same thing..."can't watch in HD" so i had to call the guys from apple and we did some tests and that solution that i showed you seems to help.


    PEace out buddy!!!

  • anonimato Level 1 (0 points)

    @Carbonio, this fixed the issue, thanks...

  • Carbonio Level 1 (0 points)

    I'M glad that help you...


    Peace out!

  • jesse69 Level 1 (0 points)

    I had the same problem (macbook pro 15 retina, getting an error message when trying to rent an HD movie). I solved it by:


    Open Itunes > go to Preferences > Store


    There is an Icon saying " when downloading movies prefer my one was 720p


    So I just change to 1080p


    Then I closed iTunes, reopened and was able to dowload.

  • Kirk.Christian Level 1 (0 points)

    It worked for me by going to System Preferences, Display, and changing from "Best for Retina Display" to "Scaled" then moving the slider all of the way to the right (more space). Evidently, the native resolution for Best for Retina Display is not truly HD, but it can be adjusted to an HD standard.


    This way I can download in 1080p and watch on the new macbook pro with retina display.

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