Sleep failure code 0x00000000 0x1f006900

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Sleep failure code 0x00000000 0x1f006900

I have a new iMac 27" with OS X 10.7.3 with all patches and updates. Including the iMac Graphics FW Update 3.0. Since I updated my system (2 weeks ago), I have a serious problem of Sleep and Wake Up. Same problem during a fresh installation of Mac OS. 10.7.3 I was away of my computer during 20 min during the installation and when I came back, the system was sleeping. Impossible to wake up. I had to press the power button for 5-6 sec to restart the system.

Now I know the problem is not from an application or from my profile, because it wasn't create yet. I resetted the PRAM and the SMC, but still the problem of wake up. Here is my error code in the log.

There is someone that have got this error in the past?

Thanks

JS

iMac, Mac OS X (10.7.3)

Posted on Mar 31, 2012 6:53 AM

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Answer 1

Best reply

X423424X

Level 6

14,265 points

Mar 31, 2012 12:35 PM in response to Jean-Steve

Couple of experiments:

1. See if you can reproduce this probelm using another account.

2. Try booting in safe mode.

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Answer 2

Jean-Steve Author

Level 1

5 points

Apr 1, 2012 5:03 AM in response to X423424X

Yes I tried with another account, and the problem is still there. And the idea to try it in safe mode, was very good. Unfortunately, the problem is also present in safe mode.

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Answer 3

X423424X

Level 6

14,265 points

Apr 1, 2012 8:12 PM in response to Jean-Steve

Do you have peripherals attached, i.e., firewire, usb? If so try removing them.

Also run Apple Hardware Test (maybe include the extended memory tests).

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Answer 4

Jean-Steve Author

Level 1

5 points

Apr 2, 2012 7:04 AM in response to X423424X

Thanks

I have no hardware attached. And I got the same problem in Safe Mode. How can I run a Hardware tests?

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Answer 5

X423424X

Level 6

14,265 points

Apr 2, 2012 11:34 AM in response to Jean-Steve

Intel-based Macs: Using Apple Hardware Test

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Answer 6

davco/mc

Level 1

0 points

Apr 2, 2012 4:46 PM in response to Jean-Steve

hi guy,s & gal,s

i have a mid 2010 27" imac i have this problem with it since i bought it last march it will not wake up

from sleep sometimes and i have to do a hard reset to fix it. it does this randomely , sometimes

twice a week, sometimes once a month. most times i get a error of (sleep driver,s falure) and it will

still be running but you cant access it at all no matter what you do until you hard reset it. lately

when the imac does this it will be completely off ,(you cant here it running) but it still has usb power

but i get a different error code witch is the same as yours (sleep falure) it is not a lion thing, because

it did it on snow leo also. ihave tested it in all kind,s of way,s ie,different keybord 'mouse' no hardware

or ext drives attached etc etc etc still does it. if i find out any more info i will post back hope this help,s

dave.

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Answer 7

Jean-Steve Author

Level 1

5 points

Apr 2, 2012 8:54 PM in response to davco/mc

Wow!!! After 5 days with the Apple Support over the phone, any about 20 reinstallation, and logs analysis, they decided to send me directly at the Apple Store for the Hardware checkup. If there is something wrong, they told that they will replace my system. So, I'll keep you informed.

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Answer 8

Jean-Steve Author

Level 1

5 points

Apr 3, 2012 8:06 PM in response to Jean-Steve

After 10 days of troubleshooting with an Apple Advisor Support over the phone, he told me that I should go to an Apple Store and take an appointement at the Genius Bar. I went there today. You know what? In only 30 sec, the specialist told me that my problem was already known and a fix should be release soon. This problem happen only with iMac with the version of 10.7.3. He told me that Apple fixed the Sleep and WakeUp issues for the MacBookAir with this version, but on the other hand, they created the problem on the iMac.

The guy wasn't supposed to give me the article #, but he gave me it. Internal Apple Ticket : EM-3999. So, the solution is to wait for the fix and during this time, I must disable the Sleep option.

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