Outlook not syncing with iCal after Lion Upgrade

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illini1999 Author

Level 1

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Outlook not syncing with iCal after Lion Upgrade

I updated to Lion, so I could more easily sync our family's calendars and contacts in Outlook to our iPhones/iPods via iCloud. Now that I have done that, Outlook no longer syncs to iCal/Address Book and then there is the internal Microsoft issue. How do I get the syncing working since iSync isn't part of Lion?

Outlook-OTHER, Mac OS X (10.7.3)

Posted on Mar 31, 2012 12:00 PM

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Answer 1

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MadisonP

Level 5

4,832 points

Mar 31, 2012 12:34 PM in response to illini1999

Greetings,

You may have issues with Outlook and might want to remove and reinstall it (http://support.microsoft.com/kb/2398768).

Before going down that road:

Backup your computer Addressbook: http://docs.info.apple.com/article.html?path=AddressBook/4.0/en/ad961.html
Backup your computer iCal: http://support.apple.com/kb/HT2966
Backup your entire computer (its a good idea): http://support.apple.com/kb/HT1427
Quit all open applications
Follow all the steps in this Microsoft article: http://support.microsoft.com/kb/2452489

If syncing is still not working:

Quit all open applications
Follow http://support.apple.com/kb/TS1627

If syncing is still not working:

SafeBoot the computer: http://support.apple.com/kb/HT1455
While in SafeBoot remove the following to the trash:
- Macintosh HD > Library > Caches (All the contents of the folder not the folder itself)
- Home > Library > Application Support > Sync Services (The entire folder)
  NOTE: To get to "Home > Library" in Lion: Click anywhere on the desktop and then click on the "Go" menu at the top of the computer screen while holding down the "option" key on the keyboard. You will see "Library" in the menu.
Restart the computer and test.

Hope that helps!

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