As of today, no services except "Computer" and "Settings" show up

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As of today, no services except "Computer" and "Settings" show up

Apple TV 2. Listened to music via iTunes Match last night, watched some YouTube videos. All set to watch some Netflix today. However, I have *no* services showing up now on my Apple TV (second gen) except 'Computer' and 'Settings'... I restarted the Apple TV. Then I unplugged, let it sit for 30 seconds, plugged in back in. Nothing.

Looks like I may not be the only one. I'll wait awhile before nuking the device back to factory settings...

Mark

Posted on Mar 31, 2012 3:04 PM

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Answer 1

Mar 31, 2012 3:07 PM in response to Mark Taber

You might also try restarting your router.

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Answer 2

Mark Taber Author

Level 1

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Mar 31, 2012 3:11 PM in response to Winston Churchill

Winston,

Thanks for you help. I'm sorry I wasn't quite as thorough as I should have been in writing up my problem. I have an Apple Airport Extreme, and I also restarted that as well. In fact, I unplugged it, let it settle, and plugged *it* back in. I think, because I had an odd iTunes freeze (10.6.1) just before I noticed this, that (waving the proverbial dead chicken here) I am going to restart the my Mac Pro as well. I'll report back.

Mark

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Answer 3

Mark Taber Author

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14 points

Mar 31, 2012 3:31 PM in response to Mark Taber

Restart made no difference. iTunes/Match/iCloud all available on my MacPro, 2 iPads (1 1st gen, 1 3rd gen) and my iPhone 4. I am restoring the AppleTV 2. In the meantime, I'm off to the coffee shop. I'll let everyone know how this turns out.

Mark

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Answer 4

Mark Taber Author

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14 points

Mar 31, 2012 4:13 PM in response to Mark Taber

OK, a restore didn't work, either. It all looked wonderful (saw the "chiclets") until I logged in to the Apple Store...now I'm back to only local content and settings. I'm going to bide my time for now. Pretty sure it's on the Apple server side.

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Answer 5

Mark Taber Author

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14 points

Mar 31, 2012 4:28 PM in response to Mark Taber

And, everything is back to normal, out of the blue (well, after all of my attempts above). I suspect there may have just been an Apple-side server bog down. In my case, I have over 17000 tracks in Match alone, and when I restored, it told me it could take a while...it did.

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Answer 6

kenrict

Level 1

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Mar 31, 2012 5:34 PM in response to Mark Taber

I'm actually still having these issues. What exactly did you do to solve the problem?

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Answer 7

Mark Taber Author

Level 1

14 points

Mar 31, 2012 5:42 PM in response to kenrict

Ken(richt),

First I unplugged the Apple TV, waited about 30 seconds, plugged it back in. No joy.

Next, I unplugged, waited, plugged back in my Airport Extreme router. No joy.

Restarted the Apple TV again (thinking, okay, after the router restart, why not?). No joy.

Restarted my MacPro. (Basically a Hail Mary pass here). No joy.

Finally, gave up, restored my Apple TV.

Then, signed into the store. Looked like the same problem, but it told me it could take a while for iTunes Match, so I waited. Just read on me iPad. And lo and behold about 30+ minutes later, there was my whole functional interface.

I still think the problem is server side, but after all I did, can't be sure.

Mark

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