8 Replies Latest reply: Apr 3, 2012 9:37 PM by clnoble
Ronnok Level 1 Level 1 (0 points)

I have yet to receive the Friday night episode of Fringe. This is a 1st time the show has not appeared on my Apple TV or not been able to download to my computer. Frustrated because it is paid for and not received.


Imac, Mac OS X (10.5.5)
  • Ferretbite Level 4 Level 4 (1,580 points)

    I think this other discussion might help you. Seems you have to contact iTunes Support, from what I read.

     

    https://discussions.apple.com/message/17455172#17455172

  • Jeff Byrnes Level 1 Level 1 (10 points)

    Actually, what Ronnok is referring to is the fact that episode 16 of Fringe Season 4 has not yet appeared in the iTunes Store, even though it aired on 3/30. For whatever reason, the episode is not yet on the store, even though they generally appear the next day. I, too, am awaiting its appearance!

  • colinsinclair Level 1 Level 1 (0 points)

    Same here.  Paid for Season 4 of Fringe and received the email from Apple on Saturday morning telling me that Episode 16 is available for download, but when I go to the Apple store the episode is not there!

     

    Usually the download is available on Saturday morning for Friday night's show.

  • hillerod Level 1 Level 1 (0 points)

    Hey

     

    I have the same problem, got a mail about episode #16, but it does not appear on my account in the store

     

    pls Apple do something NOW

  • thirdmonster Level 1 Level 1 (0 points)

    Here is the reply from Apple:

     

    "My name is Allison with iTunes Store Support, and I will be assisting you. I hope that your day is going well. 

     

    I see here that you received an email that the next episode of "Fringe, Season 4" is available but it is not on the iTunes Store. I can certainly understand your concern in this matter and I am happy to help you get this resolved.

     

    Generally, the television networks provide Apple with the latest episode of each show within 24 hours of the original air time.

     

    However, in this case, the email went out before it should have been released and the content providers have not allowed iTunes to post the episode yet. You can rest assured that Apple is working to make this episode available on the iTunes Store as soon as possible.

     

    Thank you for your patience. Apple appreciates your business and loyalty. Steven, please let me know if you have any other questions or concerns. I'll be more than happy to assist you with whatever you need. Thank you for the chance to improve your iTunes experience. Have a great day!! "

     

    The interesting part of this is the episode IS available on the Amazon site at this moment.  So what's the deal, Apple?  The content provider is obviously letting others deliver this episode digitally.  Why not you?  While we are on the subject, why the heck did Apple send me that email stating the episode was ready to download in the first place???

     

    Per usual, Apple is either mum on the subject or feeding generic BS in place of an answer. 

     

    Very ****** off at the moment. 

  • jbacko Level 1 Level 1 (0 points)

    I am in the same boat... and found that this episode is currently available via both Amazon and on Hulu Plus.  This totally *****.  It appears that iTunes, like all the other "minor" providers has to wait 8 days for the episode to be unlocked.  You can check this by checking on Fox's Fringe website... they used to unlock episodes the day after it aired, now the 16th episode has a lock by it...

  • colinsinclair Level 1 Level 1 (0 points)

    Jbacko,

     

    Fox has had an 8-day lock on free downloads for a while now, but this has not prevented ITunes from releasing episodes to paid customers within 24 hours. 

     

    I received this response from ITunes support:  "in this case the content provider has removed the episode from the store to make updates and it will be reposted to your account once it is available again in the iTunes store."

     

    Colin

  • clnoble Level 1 Level 1 (0 points)

    It should be available shortly - for me, in the US, it is downloading right now (Season 4/Ep. 16).