Q: Office 2004 unexpectedly quits
Approximately March 24, 2012 all Office programs will not open and I get a "Excel has unexpectedly quit" message with a reopen and cancel buuton.
I have updated my OS10.6.8 software.
I can go in as another user, but not my regular login.
Programs do not open after Safe Mode startup.
Microsoft has several support requests for the same problem with other MAC folks.
Anybody have the answer?
iMac, Mac OS X (10.6.8)
Posted on Apr 1, 2012 12:30 PM
You are infected with one of the current strains of the Flashback trojan (google it). It looks like Flashback.I.
I suggest you read over this thread:
"Rosetta" applications suddenly stopped working
Office 2004 is powerpc code which requires Rosetta on intel machines.
I'll give you a couple of terminal commands to get you going but if you don't want to wade through that entire thread (it sort of gets a little lost in the middle but then gets back on track) at least read starting on page 7 starting about here. That is because what I am giving you is not a complete solution even though your powerpc code will probably run without crashing.
Here's the terminal commands. Copy/paste each one and hit return.
rm -rf ~/.MacOSX/environment.plist
rm -rf /Users/Shared/.libgmalloc.dylib
Posted on Apr 1, 2012 4:39 PM