Weird, have you ever heard of Mail doing this before?

Hi again BDAqua!

I logged into Webmail and found I couldn't access the sent mailbox.

An error message said: Syntax error in server response (02/04/2012): "unterminated string literal"

I contacted the ISP who've confirmed there's an "issue with Webmail connectivity." They asked me to confirm my mailbox and password so they could look into it. I'm waiting to hear further from them, and will let you know what they say.

If they fix the issue at their end, do you think Mail on my computer should be able to rectify itself?

Thanks,

iHope

Hello BDAqua,

The Webmail connectivity issue seems to have been dealt with by the ISP. I was able to access my mailboxes on the server in the usual way.

However, Mail has not rectified itself. It's still showing the 'iHope' mail sent separately as '@iHope' and not as one of the sub-mailboxes of SENT. Should I create a new 'iHope' sub-mailbox of SENT and copy the 600-odd messages to it? Should that work? What would you advise?

Have you ever come across anything like this before?

Thanks,

iHope

Hi,

is it a POP or IMAP account?

All 3 accounts are IMAP, as reported in my orignal posting.

I'd try making a new iHope in Sent, but not move anything yet, see if things sent from that account end up in the right folder.

Ok, I'll create a new iHope in SENT and see if mail sent appears in it.

Thanks,

iHope

And iHope Sent box was now on the Webmail version?

Yes. The Webmail for iHope presents a list: Drafts, Inbox, Junk, Sent objects, Spam, and Trash (in that order).

The interesting thing is how these now appear in Mail: the iHope Inbox is a sub-folder of Inbox. The rest (Drafts, Junk, Sent, Spam, and Trash) appear as sub-folders of the new '@iHope' mailbox (if you flip the little black triangle on the left of '@iHope').

The iHope inbox (a sub-folder of Inbox) has no flippy triangle by it's name, whereas the other account that's on the same server does - so if you click on that name you see its In mail and if you flip its triangle you have folders for Drafts, Junk, Spam, and Trash. Do you follow?

Ok, I'll create a new iHope in SENT and see if mail sent appears in it.

Can I confirm with you how to do this? 1) Go offline. 2) Highlight the Sent mailbox. 3) Select New Mailbox dialogue box. 4) Select 'iHope' and it says "Enter new mailbox name to be created at the top level in account iHope”. 5) Write "iHope". 6) Go online. 7) Send an email. Is this correct?

Thanks,

iHope

we're trying to create Sent in the position it was earlier

Agreed

I can't quite follow where we are now.

We're exactly as reported in thr first posting. SENT used to have 3 sub-folder for the 3 IMAP accounts, including iHope sent. Now it only has 2 subfolders. The iHope sent now appears at the bottom on the left as '@iHope'. Mail created this when it couldn't find the iHope sent mailbox on the server. Now the server issue seems to have been sorted but Mail hasn't corrected itself to it's former condition. Ok?

Shall I proceed as described in previous posting? If I do is there any risk of losing all the sent messages currently in '@iHope'? If so, to be safe, should I first create a temporary mailbox 'On My Mac' and copy those sent messages into it?

Thanks,

iHope

Maybe Mail>Mailbox>Syncronize all Accounts.

Tried, nothing happens... nothing changes.

Then try creating that Sent box

Tried, Mail won't allow me to create a Sent mailbox called iHope. (Probably because it's already created @iHope?).

Where do we go from here?

iHope

BDAqua,

At the moment setting up a new account is not something I'm keen to do. Though I don't like the present set up, I could continue to live with it.

I've discovered that contrary to my last posting Mail did create a new iHope mailbox. However it appears as a subfolder of '@iHope" and is currently empty. I was aiming to create it as a sub-folder of SENT.

Since the first posting I've been refering to the '@iHope' mailbox. But maybe that's not strictly correct... Just to be completely clear: what you see is a small round symbol of the Earth (with '@' superimposed on the middle of it) and then the word 'iHope'. Have you seen this before? I think the symbol means 'account'.

Other than the iHope inbox, Mail has shifted everything else to this newly created '@iHope'. When you flip the little black triangle on the left of '@iHope' you currently see the following folders: Drafts, Junk, iHope, Sent, Spam, and Trash. The 3rd folder, iHope, is the one just created. I'm thinking of getting rid of it to avoid confusing the server. Any thoughts?

Your last message confuses me. I don't understand why you refer to 'POP gMail' when I've stated my 3 accounts are IMAP.

iHope

Thanks for the illustration!

1) Are the mailboxes in '@iHope' on my mac?

2) Is there a difference in status between a Sent sub-folder in SENT and a Sent sub-folder in 'iHope'?

Thanks,

iHope