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  • iHope Level 1 Level 1 (0 points)

    BDAqua,

     

    Just to update you. The ISP acknowledges there is an issue - Webmail (online) is not mirroring Mail (on my computer). As you know, I wrote to them 6 April and the problem has yet to be resolved, 9 days later. You maybe begin to see why I don't have too much faith in 'clouds' etc.

     

    I originally wrote to the ISP that

    Following the Webmail connectivity issue of 2 April, sent messages no longer appear in the Webmail "Sent objects" folder. They now appear in a sub-folder of INBOX. Please advise how this can be corrected, so that all sent mail can appear as usual in "Sent objects".

     

    The ISP replied 11 April saying the issue had been fixed. To test this I sent an email to see how it would appear in Webmail, and reported to the ISP that

    Unfortunately the issue has not been corrected! I just sent an email. It now appears in a sub-folder of INBOX (??) and not as it should in "Sent objects". Why? Please advise how this can be corrected, so that all sent mail can appear as usual in "Sent objects".

     

    ISP support then advised that the matter was being 'escalated'. When I hear further I'll report it. If you know anyone with a particular expertise in this area I'd sure welcome any advice they may be able to offer.

     

    Thanks,

     

    iHope

  • BDAqua Level 10 Level 10 (120,935 points)

    You could likely fix it yourself by making a rule in Mail...

    iHopeSentRule.jpg

    With From contain your eMail addy & to Mailbox being your Sent objects mailbox.

  • iHope Level 1 Level 1 (0 points)

    BDAqua, thanks for your message. However....

     

    Please note, the problem is that Webmail (online) is not mirroring Mail. The 'bad behaviour' described in my last post is on the Webmail server. Mail, on the other hand, is 'behaving well.'

     

    I don't see how a rule in Mail could fix it. If anything changing the preferences in Webmail is more likely to be the answer, no? Not that I'd know what to change, which is why I'm hoping the ISP can offer advice.

     

    Do you agree? Or am I missing something?

     

    iHope

  • BDAqua Level 10 Level 10 (120,935 points)

    It may be a setting on the WebMail part, not sure without having the same provider.

  • iHope Level 1 Level 1 (0 points)

    The ISP still haven't got back to me.

     

    As you know, Webmail (online) is currently not saving sent messages in the right place - instead of the usual "Sent objects" folder it's saving in a newly-created folder which is a sub-folder of INBOX. All the old sent messages are still in the "Sent objects" folder. The situation is clearly wrong.

     

    How can it be corrected? Is the answer with the ISP at the server end? Or is there something I can do my end? In trying to figure this out I came across an old discussion

     

    https://discussions.apple.com/message/4122246#4122246

     

    Someone asked: "In Mail, how do I tell my IMAP account what folder to store sent mail in on the IMAP server?" Ernie Stamper's answer was "Click on the Sent folder, then click Mailbox in the Menubar, place cursor on Use This Mailbox For, and choose Sent, which you should find in black type." It worked.

     

    Do you think it could work here too?

     

    iHope

  • BDAqua Level 10 Level 10 (120,935 points)

    I'm still not sure of the structure in WebMail, does it have Sent in a Subfolder if Inbox?

     

    I'd certainly try Ernie's tip, he's an old master at Mail help, in fact I learned most of my Mail help from following him.

  • iHope Level 1 Level 1 (0 points)

    I'm still not sure of the structure in WebMail

     

    I hope the following 3 images can clarify what the problem is. Normally Webmail appears like this:

     

    webmail1.jpg

    After the Webmail connectivity issue of 2 April was cleared up sent messages no longer appeared in the "Sent objects" folder. They now appeared in a sub-folder of INBOX. This sub-folder contained 3 new sent messages. The old sent messages were (and still are) in the "Sent object" folder. Obviously all sent mail should be together in the same folder, "Sent objects".

     

    webmail2.jpg

    The ISP wrote 11 April saying the issue had been fixed. To test this I sent an email to see how it appeared in Webmail.The new email appeared on its own in a "Sent" folder as a sub-folder of INBOX. And the 3 messages previously in this folder now appeared on their own in a newly-created sub-folder of "Sent objects" called "Sent". Here's what it  looks like:

     

    webmail3.jpg

    That's the current situation. How crazy is that?! Have you got the picture now?

     

    iHope

     

    ps - Is Ernie Stamper still around to offer help?

  • BDAqua Level 10 Level 10 (120,935 points)

    Thanks, the pics make it perfectly clear now.

     

    It looks like Ernie is around, just not in these sections...

     

    https://discussions.apple.com/people/Ernie%20Stamper

  • iHope Level 1 Level 1 (0 points)

    It looks like Ernie is around, just not in these sections...

     

    Is it possible to ask him to have a look at this thread?

     

    iHope

  • BDAqua Level 10 Level 10 (120,935 points)

    I've put out a Batcall for him, no telling if/when he'll see it though.

  • del.frost Level 1 Level 1 (45 points)

    I'm keeping a close eye on this one because a very similar thing happened to me yesterday.

     

    I keep a fairly exhaustive set of folders & subfolders in Mail locally on my mac.

     

    Yesterday, I went to create a new sub-folder & all the folders momentarily turned into the "grey earth @" icons & then went back to normal, except that I now have one of these grey icons at the bottom of the folder hierarchy with the same name as my dot mac account. It contains an "archive" folder & a "junk" folder.

     

    It did take with it one seemingly random folder from the untold number in the folder hierarchy. I backed up my entire mail folder from within > user > library & then moved the random folder back to where it started from.

     

    I also deleted the "junk" folder from within the grey icon but I notice that today the junk folder is back & junk mail is being moved there instead of into the junk folder for my dot mac account that still resides in its original location in "Junk".

     

    In fact, unlike iHope's situation, nothing has changed in my iCloud mail folder structure & nothing else has changed in my Mail folder structure either. I just have this unwanted/untidy but not particularly troublesome new icon.

     

    Weird.

  • iHope Level 1 Level 1 (0 points)

    ISP support then advised that the matter was being 'escalated'.

    That was 11 April.

     

    When I hear further I'll report it.

    Depite a reminder from, me still no word. Could this mean the ISP isn't too bothered? Or, alternatively, that the issue is proving difficult to fix? Any thoughts?

     

    iHope

  • BDAqua Level 10 Level 10 (120,935 points)

    I think I'd check their round file for your correspondence & look for your problem under the carpet in their little used pantry.

  • iHope Level 1 Level 1 (0 points)

    I've written to the ISP again. (They promote an image of themselves as being friendly and helpful... funny how reality always seems to get in the way?).

     

    Any sign of Ernie Stamper?

    I've put out a Batcall for him, no telling if/when he'll see it though.

    I take it no luck so far in inviting him to have a look at the thread?

     

    iHope

  • BDAqua Level 10 Level 10 (120,935 points)

    No telling if he's seen it or whether he even visits the Lounge up there anymore.