6 Replies Latest reply: Apr 4, 2012 1:27 PM by b noir
H.Campbell Level 1 Level 1 (0 points)

Help please - downloading quicktime isn't working - it gets 3/4 way through the installation of the program and then stops saying I need to be an administrator or something, when I have never needed to before.

Also, just wondering if you had an idea why all my apps are crashing? Is something wrong with Itunes? I know the apps should be working fine, they have before, but all of a sudden all my apps are suddenly crashing and it really cheeses me off. Wondering about anybodies opinion??


iPod touch (4th generation), Windows Vista
  • b noir Level 9 Level 9 (72,035 points)

    it gets 3/4 way through the installation of the program and then stops saying I need to be an administrator or something, when I have never needed to before.

     

    What's the precise text of the message, please? (There's a few different ones I can think of that you might be getting.)

  • H.Campbell Level 1 Level 1 (0 points)

    Hi there, thanks for replying, and I'll try to tell you exactly how it all happened:

    I first went to update my itunes, because I believe the last update to be what caused all these problems with my apps. So I went - In the Itunes program - to Help > Check for Updates, and it went on from there. I then had to download two things; Quick time, and another download which I can't remember (sorry). The other download worked, but the quicktime download came up with a problem, telling me to download quick time in a different way, which I did. After all that, I went to install Quicktime, and it was all installing and looking good until a thing popped up and said:

    The installer has insufficient privleges to access this directory: C: \Program Files (86x)\Quicktime. The installation cannot continue. Log on as administrator or contact your system administrator.

     

    What bothers me is that I did exactly the same kind of update with the previous Itunes update, and everything worked fine, but all of a sudden I need to be an administrator when I never needed to before.

    Thanks, and I appreciate your help, and I hope I've been specific enough:

    H.C

  • H.Campbell Level 1 Level 1 (0 points)

    And I also fogot to mention, that now since Quicktime dodged up, Itunes isn't even opening on my computer at all. Typical.

  • b noir Level 9 Level 9 (72,035 points)

    The installer has insufficient privleges to access this directory: C: \Program Files (86x)\Quicktime. The installation cannot continue. Log on as administrator or contact your system administrator.

     

    With that one, let's first try running a disk check (chkdsk) over your C drive.

     

    Vista instructions in the following document: Check your hard disk for errors

     

    Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.

     

    Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?

  • H.Campbell Level 1 Level 1 (0 points)

    I'm not sure whether it found/repaired any damage, but i tried installing quicktime again and it worked perfectly. Also, Itunes is opening for me again.

     

    Thankyou so much for your help - I was at a complete loss at what to do, and thanks to you everything is working swell again.

     

    Thankyou again!

  • b noir Level 9 Level 9 (72,035 points)

    You're welcome! Glad to have been of some help.