Midwestgal
Level 1
(0 points)
Q: iTunes can't connect to iTunes from PC Windows 7
I haven't been active on iTunes for at least a year. In the mean time it has continued to update. I purchased a new iPod shuffle this past week. Finally opened iTunes to get my new Shuffle registered and load some music. Tried to register and got what seems like no connection to Apple. Low and behold iTunes can not connect to the iTunes store, nor anything else from Apple. iTunes program appears to be working fine other than no connection to Apple.com, and I have performed a sync to my new Shuffle w/o problems. I simply get the "accessing iTunes store..." displaying forever.
I have Windows 7, 64bit operating system. Trend Micro Intert Security/antiviral software. I have tried disabling both my Windows firewall and my Trend Micro; however, iTunes still can make no connection. Any ideas?
Thanks!
iPod shuffle, Windows 7
wiclee
Level 5
(6,967 points)
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
