Hi,
Since I updated my Apple TV to the latest OS, it only shows the settings and computers icons. This problem seems VERY common and the only advice Apple seems to have been able to offer does not work.
I've tried home sharing on and off, signing in and out, turning on and off, resetting the unit etc. Nothing seems to work.
Anyone got any suggestions other than 'reset your apple tv'?
AppleTV 2, iOS 5.1
I had the same thing tonight.
Found SOME answers here: https://www.ifixit.com/Answers/View/84940/After+latest+update+Apple+TV+has+only+ computer+and+settings+icons#answer383244
The changed iTunes (NOT Region) to Canada and back to US was a temporary fix (on a restart, back to no channels except computer and settings), and lost some channels (HBO)
I just did a full RESTORE. I had to sign back into iCloud and my WiFi.
But it's fixed!
Can someone please help. I have tried literally everything in this thread and still have not been able to fix the problem. This started after issues with the two-factor verification code problems and so that has now been turned off. I can successsfully log into my iTunes account now but can only see the icons for computers and settings. After doing factory restores and resets I can sometimes get the music icon to appear as well but it does not stay for long. Nothing has worked yet and have tried everything in the thread already. Please help! Desparate.
Yes. In fact I was never even logged in during the past few years it has been working. But in the process of trying to fix this problem I have logged in and out and in again to see if that would help anything. No luck.
We are heading out to just buy snother black puck, seems thats all Apple wants anymore, just buy another one.
I have been using and supporting Apple since 1984. Not since Scully have i bern so frustrated.
There should be no reason to purchase another Apple TV because of this.
The problem is a connection failure of one kind or another.
Over the years the various types of failures have grown, but I believe is limited to one of the following:
Not so usual: Corrupt software is causing a connection failure, a restart or restore should help.
Most common: A network issue is stopping the device from connecting to your network time server, restart your network, resolve interference from other devices.
More common than it was: Your ISP is not allowing you to connect to a network time server, you can resolve this by connecting to another service (say a phone hotspot) to perform a set up and then turning back to your ISP service.
Quite rare: There is an issue at Apple's end of things and their servers for whatever reason aren't responding to your device, typically when this occurs, you can't do anything yourself but wait for Apple, when this does occur though, it's usually quite obvious as there will be hundreds of posts complaining about the same thing at the same time.
Connect to iTunes for restore, then setup device again should work for you
in Settings, set your location.
Please, some suggestions that aren't bleedingly obvious. I can change the location to not Australia and all of the icons come back however if I set it to Australia, just computers and settings. If its not set to Australia, it logs me out of the iTunes store and wont allow me to play any content.
I've tried home sharing on and off, signing in and out, turning on and off, resetting the unit etc. Nothing seems to work.
Anyone got any suggestions other than 'reset your apple tv'?
I looked through the list of things that you said you did and did not do. If, in fact, you had listed 'setting location' as one of the things you tried, the sarcasm would be deserved. Are we always to assume that people who ask for help on this forum may not have missed the obvious? I fail to see how such obnoxiousness will engender a helpful community.
So, a little maturity, if you please. Lest people think poorly of our country.
I had the exact same problem, but when I set the location to USA, I was able to access my Photostream, Youtube, Internet Radio and a whole bunch of silly man-games. I use the US itunes store because someone gifted me a bunch of iTunes Cards from the US to start me on this appdiction.
Apple TV gen 2, iOS 5.1 updated yesterday.
Doing a restore was the only thing that would fix mine. Btw, I had two of my appletv's do the same thing on the same day. So I don't believe this is a network issue. It's a problem with the appletv software. If it was a network issue then the restore would not have fixed the problem.
dave
I was advised to go to <Settings> , <i Tunes store> and choose <location> and tick ".
Unites States". I did that and the problem was solved. btw I live in India.
Ramji
I see this problem a lot on even 3'rd gens. Power-Cycles sometimes helps.
Here is the strange thing that I have seen: where computers and settings are the only options, the normal lag I experience when streaming from a local computer disappears. Please explain that!
hey this seems happened a month ago... have u found any solution... i am experiencing the same issue... updated apple tv and nothing else except settings and computer... and i changed location but then i couldn't log in since it says that my apple id doesnt allow me to purchase things in usa... 😟(( pls help... in this way i cannot even access icloud 😟
Hi Brendan,
Have you tried going to Settings --> General --> Restart ? It worked for me on this problem. Try that first.
If that doesn't work, you can also unplug power and your network cable (for about a minute), reconnect everything, and then do the above.
If that doesn't work, then go ahead with a Reset, which is a pain.
Good luck,
BAMedia
apple tv only shows computers and settings
