MANUFACTURING DEFECT!!!!!!!!!!!

.The phone came with a manufacturing defect that consists of a visible point, visible and troublesome UNDER the glass,on the the black band at the top of the phone.

You're not refering to the front-facing camera, are you?

Matt

Please stop SCREAMING.

I suspect you're either seeing the front facing camera or the proximity sensor.

This "point"?

If that's not what you mean, post a picture showing the "defect".

Regards.

OK, thanks, that's something different, and does appear to be a defect, probably a bit of debris that got under the screen during assembly. It appears to be strictly cosmetic, though, and annoying as such a defect may be, Apple's warranty in general does not cover cosmetic defects which is probably why you got a "no defect detected" reply. If Orange won't replace the iPhone, you can try visiting an Apple Store, if you have them in your country, or calling Apple support:

http://support.apple.com/kb/HE57

and discussing the problem with them. Whether that will do any good I can't say, but it's worth a try.

Good luck.

Sorry, but you'll just have to keep trying them until you get through. If you're calling now, it's probably well after their operating hours, which I'm guessing are something like 9AM to 5PM your local time.

Regards.

Apple does not provide direct service or support for the iPhone in Romania. It is the responsibility of the carriers there. You'll have to take the issue up with your carrier. I would not normally expect a single mote of dust under or in the screen to be something they would replace a phone for, just as a single dead pixel on a TV or monitor does not generally qualify the unit for replacement.

You missed my point. Apple DOES NOT PROVIDE DIRECT CUSTOMER SUPPORT FOR THE IPHONE IN YOUR COUNTRY. You will have to take the matter up with your carrier.

If you want to contact someone from Apple, use the Google...

We are just users. We can't help you.

Try this:

http://www.apple.com/ro/support/

PS - Apple does have a Romanian support telephone number and a support WEB page.

I have the same exact problem: small point of debris under the glass, that I noticed only when I removed my matte screen protector.

I'm gonna ask this to be solved, it's small but very annoying, and for a device priced this high it's not acceptable.

As I said above, you'l probably just need to continue to try calling the Romainian number until you get through and then hope there is something they can do for you. You can try the UK number if you wish, though of course you'll have to pay long distance charges, and the UK folks probably cannot help you with an issue that's only cosmetic. But perhaps it would be worth a try. If you call the UK, ask to speak with Customer Relations.

Regards.