1 Reply Latest reply: Apr 3, 2012 7:37 PM by ThatguyfromThatplace
David Mayo Level 1 (0 points)

My 3GS went black today.  At first, I just thought the battery was dead.  But when I went to charge it, it behaved differently.  Eventually the Apple logo popped up, and then a message appeared that stated that I needed to activate the phone.  The next screen said that I needed to hook it up to iTunes.


When I did that, it said that I needed to "restore" the device.  Upon doing so, I eventually got a message that said there was a problem, and referenced Error Code 1604.  I can see the online instructions of what to do, but none of that works. 


So should I toss the phone in the garbage?  Or take it 60 miles to the nearest Apple store?  Or is there some brilliant person out there that can tell me how to fix this?  :-)



  • ThatguyfromThatplace Level 3 (750 points)

    Well, as the article says about 1604, if none of the steps work, it needs service;


    Error 1604: This error is often related to USB timing. Try changing USB ports, uninstalling and reinstalling USB ports, and other available USB troubleshooting steps (troubleshooting USB connections, device not recognized properly, computer won't recognize a FireWire or USB device). If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.


    If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:

    1. Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode, put it into Recovery Mode.
    2. Restore and wait for error 1604.
    3. When prompted, click OK.
    4. Close and reopen iTunes while iPhone remains connected.
    5. iPhone should now be recognized in Recovery Mode again.
    6. Try to restore again.

    If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.


    So you can either take it into an apple store, or call Apple and use one of their mail services.