2 Replies Latest reply: Apr 6, 2012 8:25 PM by planb77
taulant123 Level 1 (0 points)

iPod Touch Nano

Software version: 1.2

OS: Windows 7 32bit

iTunes version: 10.6


I can't restore or do anything with my iPod nano touch.  I followed instructions and the KB (http://support.apple.com/kb/TS1493#changedrive) that recommended changing the drive letter in Windows.  I changed the drive twice, restarted the machine, followed the instructions to restore after the recovery message, but still nothing.  I even uninstalled / reinstalled iTunes.


I also reset the iPod multiple times (http://support.apple.com/kb/HT1320), which is the last step recommended in the final KB article: http://support.apple.com/kb/TS1441


This is very frustrating and a pretty poor software design by Apple!  I am pretty sure my drive letter is free. 


I also tried my Macbook Pro but still same issue.


Any other ideas to what I can do to fix this or do I need to go to the Apple store to fix this at this point?


Many thanks

iPod nano, Windows 7, multi-touch
  • taulant123 Level 1 (0 points)



    While the iPod Nano would not even turn on in the two computers I tried earlier at home (and posted above about), when I plugged it in on my work computer (PC, Windows 7), the iPod Nano turned on fine as a brand new set up on this computer's iTunes and now it is working. 


    Very strange that it would crap out at home every time even though I changed the drive letter and followed all the other instructions.


    I have to yet check if I can sync at home or not or if it will ask me to restore again!

  • planb77 Level 7 (32,315 points)

    That can also be a sign of third party security software issues or outdated/conflicting drivers.  Try updating all the drivers/firmware available on your Home PC and temporarily disabling your computer's A/V/Security software to see if that makes a difference.