My son has a 2010 iMac and it crashes about once a week.
I've serviced it with Disk Warrior twice. The first time it found a problem with the Volume map, but the second time nothing.
Can anyone tell me how to read the Console crash report?
As this is a total crash, I can't find any reports under the various application tabs that fit the dates in question.
Where should I look, please?
pete
Mac Pro Intel 2.66, Mac OS X (10.6.7)
If you're able to boot, launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Console in the page that opens.
Select the most recent panic log under System Diagnostic Reports. Post the contents — the text, please, not a screenshot. For privacy’s sake, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header and body of the report, if it’s present (it may not be.) Please don't post "shutdownStall" or "hang" reports.
If you can't boot in the usual way, try a safe boot. The instructions provided by Apple are as follows:
During startup, you’ll see a progress bar, and then the login screen, which appears even if you normally log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Safe mode is slower than normal, and some things won’t work at all.
Thanks Linc - having run DW4.2 today, I'll wait to see if it crashes out again and will post a log then.
We have no problems starting up again, or finding Console.
cheers
pete
so, Link - the iMac last crashed on 6th april, and the last entry in System Diagnostic Reports was 2 days earlier - which was a 'hang' report. What now?
pete
Your original post refers to a crash report. If you have one, please post it.
Hi Linc, my original post referred to the crash reporting facilities in Console. I did not intend to convey that there was a specific report relevant to this issue, apologies if my syntax was ambiguous. I said then that I could not find any crash reports that matched the dates of the total crashes we are experiencing.
To recap:
the iMac is crashing about once a week.
Console doesn't seem to show a crash on those moments.
pete
What exactly happens when it "crashes?"
It freezes, everything stops, just freezes
Background apps always open though are Safari and Mail
pete
So you have an infrequent system freeze, no crash logs, no console messages, and no way to reproduce it. That's not much to go on, so I'm reduced to guessing. My guess is that you have a hardware fault, perhaps in a memory chip. You can try running the extended version of the Apple Hardware Test, though it's not very reliable.
Look in /Library/Logs/ and in /Users/username/Library/Logs/ for diagnostic or panic reports. These will help you diagnose any you find: TN 2123 CrashReport Decipherer and TN 2063: Understanding and Debugging Kernel Panics
Linc - would techtool pro hardware test be more robust?
pete
baltwo: willdo, thanks
pete
Linc - would techtool pro hardware test be more robust?
I don't know. I don't use or recommend any commercial "utilities."
baltwo: thanks for the two links.
In our case, there is neither a Crash Report or Kernal Panic.
The iMac simply freezes.
pete
Since you mentioned a crash report in your original posting, I expected you to find one. If, however, you're getting SBBODs instead, check the Hang Reporter subfolder and http://www.thexlab.com/faqs/sbbod.html.
baltwo: no SBBOD, just a freeze.
I mentioned the term 'crash report' originally because I am trying to find one! :-)
(so far unsuccessfully)
pete
How to diagnose a System crash?
