The update “Mac OS X 10.7.3 Supplemental Update” can’t be installed.

Question

Level 1

0 points

The update “Mac OS X 10.7.3 Supplemental Update” can’t be installed.

I am getting failures on all software updates from apple, can anyone provide advice on how to overcome this problem please

MacBook Air (Mid 2009), Mac OS X (10.7.3)

Posted on Apr 4, 2012 1:55 PM

Reply

Answer 1

Linc Davis

Level 10

209,547 points

Apr 4, 2012 2:05 PM in response to mazzi56

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Console in the page that opens.

Select "/var/log/install.log" from the file list. Post the messages from the last installation attempt, starting from the time when you launched the Installer or Software Update. Post the log text, please, not a screenshot.

If there are runs of repeated messages, please post only one example of each. Don’t post many repetitions of the same message.

Reply

Answer 2

mazzi56 Author

Level 1

0 points

Apr 4, 2012 2:31 PM in response to Linc Davis

Linc

here are the records you asked for;

Apr 4 21:52:12 Martyns-MacBook-Air installd[447]: PackageKit: Extracting file://localhost/Library/Updates/041-4265/MacOSXUpd10.7.3Supp.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandbox-tmp/Root, uid=0)

Apr 4 21:52:12 Martyns-MacBook-Air installd[447]: PackageKit: Shoving /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandbox-tmp/Root (1 items) to /

Apr 4 21:52:12 Martyns-MacBook-Air installd[447]: PackageKit: Executing script "postinstall" in /private/tmp/PKInstallSandbox.h5P9oL/Scripts/com.apple.pkg.update.os.10.7.3.sup p.bxN5LP

Apr 4 21:52:14 Martyns-MacBook-Air installd[447]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “MacOSXUpd10.7.3Supp.pkg”." UserInfo=0x7fe86292e530 {NSFilePath=postinstall, NSURL=file://localhost/Library/Updates/041-4265/MacOSXUpd10.7.3Supp.pkg, PKInstallPackageIdentifier=com.apple.pkg.update.os.10.7.3.supp, NSLocalizedDescription=An error occurred while running scripts from the package “MacOSXUpd10.7.3Supp.pkg”.} {

NSFilePath = postinstall;

NSLocalizedDescription = "An error occurred while running scripts from the package \U201cMacOSXUpd10.7.3Supp.pkg\U201d.";

NSURL = "file://localhost/Library/Updates/041-4265/MacOSXUpd10.7.3Supp.pkg";

PKInstallPackageIdentifier = "com.apple.pkg.update.os.10.7.3.supp";

}

Apr 4 21:52:15 Martyns-MacBook-Air Software Update[451]: Releasing Lock: 501, 441, 0

Apr 4 21:52:15 Martyns-MacBook-Air Software Update[441]: Error: An error occurred while running scripts from the package “MacOSXUpd10.7.3Supp.pkg”. (PKInstallErrorDomain code 112)

Reply

Answer 3

Linc Davis

Level 10

209,547 points

Apr 4, 2012 2:44 PM in response to mazzi56

software update error: Apple Support Communities

Reply

Answer 4

captfred

Level 7

26,422 points

Apr 4, 2012 2:46 PM in response to mazzi56

The supplemental update just makes a small change to your Time Machine backups. You must have Time Machine turned on and your backup drive attached. If you don't use TM then the update won't be offered via SU and won't install if downloaded manually.

Reply

Answer 5

mazzi56 Author

Level 1

0 points

Apr 4, 2012 3:02 PM in response to captfred

This came as one of seven automatic updates which included iTunes, Ricoh printer, Epson printer, Nikon Raw (camera) and Safari via the software update function. They were part of an automatic update and all failed to install. I do have Time Machine turned on and operational, though the last backup failed on this laptop.

Reply

Answer 6

captfred

Level 7

26,422 points

Apr 4, 2012 3:10 PM in response to mazzi56

Follow Linc's advice, I just throw out the supplemental update info as FYI.

Reply