1 Reply Latest reply: Apr 4, 2012 4:42 PM by b noir
DonalP Level 1 Level 1 (0 points)

I can't connect to the itunes store, my diagnostic has produced teh following result., I have followed the general advcie on the website but I am not getting anywhere, can anyone help? Thanks DonalP Network Connectivity Tests ****  Network Adapter Information  Adapter Name:     {052FB98B-25CD-438E-A593-AB018BE7513F} Description:     Bluetooth Device (Personal Area Network) IP Address:     0.0.0.0 Subnet Mask:     0.0.0.0 Default Gateway:     0.0.0.0 DHCP Enabled:     Yes DHCP Server:      Lease Obtained:     Thu Jan 01 00:00:00 1970  Lease Expires:     Thu Jan 01 00:00:00 1970  DNS Servers:       Adapter Name:     {183C39AE-E8BB-4CCE-A382-9A7AF63B038C} Description:     Intel(R) WiFi Link 5100 AGN IP Address:     192.168.0.100 Subnet Mask:     255.255.255.0 Default Gateway:     192.168.0.1 DHCP Enabled:     Yes DHCP Server:     192.168.0.1 Lease Obtained:     Wed Apr 04 17:45:08 2012  Lease Expires:     Wed Apr 11 17:45:08 2012  DNS Servers:     192.168.0.1  Adapter Name:     {4BE3719A-9278-4428-ACED-DFE7594DB38B} Description:     Marvell Yukon 88E8055 PCI-E Gigabit Ethernet Controller IP Address:     0.0.0.0 Subnet Mask:     0.0.0.0 Default Gateway:     0.0.0.0 DHCP Enabled:     Yes DHCP Server:      Lease Obtained:     Thu Jan 01 00:00:00 1970  Lease Expires:     Thu Jan 01 00:00:00 1970  DNS Servers:       Active Connection:     LAN Connection Connected:     Yes Online:          Yes Using Modem:     No Using LAN:     Yes Using Proxy:     No  Firewall Information  Windows Firewall is off.  Connection attempt to Apple web site was unsuccessful. The network connection timed out. Basic connection to the store failed. An unknown error occurred (-128). Connection attempt to Gracenote server was successful. The network connection timed out. Last successful iTunes Store access was 2012-03-08 11:34:36.


Windows XP