itunes store will not connect

When I go to login to the store itunes wont connect

iPod shuffle (2nd generation), Windows 7

Posted on Apr 5, 2012 7:41 AM

Reply
3 replies

Apr 5, 2012 8:19 AM in response to dunetraker

Close your iTunes,

Go to command Prompt -


(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".


(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt


In the "Command Prompt" screen, type in


netsh winsock reset


Hit "ENTER" key

Restart your computer.

If you do get a prompt after restart windows to remap LSP, just click NO.


Now launch your iTunes and see if it is working now.


If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:


iTunes 10.5 for Windows: May see performance issues and blank iTunes Store

http://support.apple.com/kb/TS4123?viewlocale=en_US

May 21, 2013 10:29 PM in response to wiclee

I agree with cosyknight, I have spent MONTHS trying to get into itunes. Followed all the help links they offered and tinkered and tweaked everything on poor computer- nothing I did worked untill I read your advise above. Thank you again the frustration is gone and if I could I'd shake your hand. Thank you sincerely

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

itunes store will not connect

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.