iPhone virus

My iPhone has a virus that causes it to shut down due to lack of battery power even though the battery is fully charged. The instructions from the Apple store and help desk haven't helped. Does someone know a way to get this virus off my phone?


Background: A few months ago I was searching the internet and suddenly my phone shut down, indicating the battery was empty, even though it was fully charged. This situation could only be fixed by charging my phone for a minute or two, which would reset the power to the actual charge. Initially, the phone only experienced this situation when I was on the internet but has since expanded to all functions of the phone. My phone now turns itself off while using any and every type of function, app, service, etc... (indicating battery power is exhausted).


I've backed up my phone and tried resetting it (as an entirely new phone not just resetting it to the default settings) as the Apple tech instructed but it hasn't helped. Can someone help me figure this out?


And, yes, I know iPhones officially don't get viruses but I can assure you they do. I've taken my phone to the Apple store where the techs said it had a "bug", not a virus. When I asked for clarification on the difference between a bug and a virus I was told, "iPhones don't get viruses". Whatever Apple wants to call it, it's a virus and it's messing up my phone.

iPhone 3GS

Posted on Apr 5, 2012 12:38 PM

Reply
20 replies

Apr 23, 2012 1:57 PM in response to Every Man

My phone has exactly the same issue. I have already been sent 3 replacement phones (the 4th is on its way) and I have had the same issue with all of them. We started thinking by the third phone that there was either a problem with the backup that I used to restore onto each new phone or there was a problem with the charger. On my last phone I set up as new and didn't restore any of the apps from backup and I used a brand new charger. It worked for 1 week and then the issue returned. Not sure what the cause is unless it is my actual Verizon account... any ideas about how to fix this would be greatly appreciated.

Apr 5, 2012 1:57 PM in response to varjak paw

Thanks for all your input. varjak paw and KiltedTim, your answers and explanations the most helpful. I appreciate you explaining the difference between a bug and virus. Just for clarification, my phone isn't jail broken and I've only installed apps from itunes.


The techs at my local store were not very helpful so, varjak paw, I'll try to talk to the store manager and see if I can get anywhere. It's discouraging that no one seems to have heard of this problem before (battery power being reported as gone and shtting down the phone).


Regardless, I'll try the store manager of the local Apple store. Thanks again for your input.

Apr 5, 2012 12:43 PM in response to Every Man

Every Man wrote:


My iPhone has a virus...

No. It doesn't. Not if you haven't jailbroken it.



And, yes, I know iPhones officially don't get viruses but I can assure you they do.

Prove it.


A bug is an error in software code. A virus is a malicious program that may attempt to propogate itself to other systems, steal data, interfere with the operation of the system, delete or destroy data, etc.


There is a vast difference.


If restoring your phone as a new device and NOT reloading your apps has not solved the problem, then take it back to Apple and get it replaced.

Apr 5, 2012 12:45 PM in response to Every Man

No, your iPhone does not have a virus unless it was jailbroken. A bug is a flaw in the software included in your system. A virus is malicious software introduced from outside the device. Since the only way you can get software onto your iPhone without it being jailbroken is from the iTunes Store, it is almost impossible for any malware to get onto your iPhone. Nor could a virus, worm or trojan-horse program cause the sort of problems you're experiencing due to the way third-party software runs on the iPhone.


There have been many posts on battery issues, but the ones I've seen do not match your symptoms. Most likely your iPhone has a hardware fault and should be replaced. If the tech at the Apple Store you've been visiting can't rectify the problem and won't replace your iPhone, talk to the store manager or call Apple tech support and ask to speak with someone in Customer Relations and explain the situation to them.


Regards.

Apr 6, 2012 10:33 PM in response to Every Man

My friends email git hacked and I got an email with a PDF attachment. I opened it and the screen flashed white and went back to the home screen. After that all kinds of things went wrong. My call history disappeared and would not record any new phone calls. Blue tooth connectivity went away, and callers could not hear me when I placed a call and I would have to attempt the call again. I tried turning off the phone and that did not help. I restored the phone to the factory settings and restored from the ITunes backup on my Macbook. It has only been a few minutes but everything seams ok now. I know there was a problem with pdf's a year ago pertaining to virus issues and with this experience I guess the problem may be back. I also heard a brief announcement on the news the other day. Caution is king I suppose! If you have this problem I hope you have a recent back up. I did a lot of web searching and found no good advice.

Apr 9, 2012 10:53 AM in response to Every Man

Hey did you drop your phone in water? this is a common effect for phones that have been emerged in water or have faulty hardwiring or even overheating!. To check if you iPhone has been wet there are 2 water sensors that turn red/pink. This first one is in the slot for the headphones it is a dot at the bottonm the second one is located on the charging dock (middle on the bottom half of the slot). the other too you can check by just redownloading the firmware and reinstalling it from apple. I know its a pain but its worth a try.

Apr 11, 2012 4:36 AM in response to Every Man

My phone has the same symptoms. EXACTLY! I haven't found a solution, but I have a backup 3gs that I restored all of my settings/apps to and now am working fine. I took the problem phone, reset all settings, set it up as a new phone, charged it, and have been using it (without a sim card) all day. The battery legitimately got down to 10% without shutting down. Makes me think it is not hardware related, but something else (not sure what). I'm going to keep playing with the problem phone, adding back my email, and some apps to see if I can get it to shut down again.

Sep 3, 2013 9:51 PM in response to Every Man

I had a problem like that with a iPhone 4 I ordered offline it will not get a virus just a bug and if it has Ben jail broken it could be the problem but I even bought a new battery for mine and replaced it myself and it worked for about 2 days and would shut off by itself I plug it up and it says its fully charged then a few minute it dyes it either a problem with the phone inside or it's cause it was jail broken ...... Note mine did seem to deal like it was getting really hot on the back to so I sent it back but either the phone inside something is messed up or it's cause it was jail broken has to be one of the to .

Dec 14, 2013 5:01 PM in response to KiltedTim

It was more than a "proof of concept" it was created and put live on the app store. It could control the camera, upload your contacts to an external server and post to social networks, all without user knowledge, it could also interact with the kernal. I think that its sufficient that if it was malevolent that it could be classed as a virus or malware. Currently there are no "known" apps of this type in the appstore, that is not to say there are no unknown ones as this one could concele itself and restructured itself one installed. Futher testing of the mechanism used in the initial test are being carried out. Its an interesting concept and one worth following.

Dec 14, 2013 5:07 PM in response to Funem

Funem wrote:


I think that its sufficient that if it was malevolent that it could be classed as a virus or malware.

Yes, it could be classified as malware. No, it is not a virus. It's a trojan. And no, there are still no known viruses in the wild that affect unjailbroken iOS devices. Does that mean it could never happen? No. However, it means that the problems that people are ascribing to virues here on these forums are something else entirely (very often they are hardware issues). While the Tei Lei Wang and the Lau exploits are interensting and, yes, worth following, they are not terribly relevant to helping people figure out what's wrong with their devices.

Dec 14, 2013 6:01 PM in response to Funem

Jekyll is old news. It was not a virus, it was simply an approved app that changed behavior. Note that this app was still sandboxed, as are all App Store apps, so it couldn't do any of the things ascribed to the mythical "iPhone virus" mentioned in topics like this one. It could only access personal information within the framework of the iPhone's security, requiring permission from the user first. Once you have granted an app access to your information, of course, that app can transmit it somewhere. There's not much Apple can do to prevent that without crippling all apps.

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iPhone virus

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