_mclovin13
Level 1 (0 points)

Q: Why does it say this?

When i go on Setting/Facetime or iMessages to log in to use it, it says "unable to verify account because it is already in use."

I restored my iPod and gave it away. so why is it saying that? is there anything i can do to use my account on my iPhone?

iPhone 4, iOS 5.1

Posted on Apr 5, 2012 1:10 PM

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_mclovin13

Q: Why does it say this?

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  • by KiltedTim,

    KiltedTim KiltedTim Apr 5, 2012 1:11 PM in response to _mclovin13
    Level 9 (56,539 points)
    iPhone
    Apr 5, 2012 1:11 PM in response to _mclovin13

    http://support.apple.com/kb/TS3510

     

    Symptoms

    In rare instances, FaceTime may not be able to verify your email address following setup and may display the message, "Unable to verify email because it is already in use".

    Unable to verify email because it is already in use.

    Resolution

    You may have more than one Apple ID that shares the same email address.

    Try one of the following to resolve the issue:

    • This error message means that your email address is already associated with another Apple ID. It could be tied to GameCenter, iTunes Store, or another Apple ID. Try using your Apple ID for those services to log in to FaceTime on your device.
    • If you wish to use a separate Apple ID for FaceTime, unlink the email address from any other Apple ID before trying to set it up as a separate Apple ID for FaceTime.
    • If you would like to change your Apple ID to another email address, go to My Apple ID and follow the instructions in this article to change your Apple ID.

    Refer to this article for more information about using FaceTime.

  • by xy.a,

    xy.a xy.a May 12, 2012 11:05 PM in response to KiltedTim
    Level 1 (0 points)
    May 12, 2012 11:05 PM in response to KiltedTim

    How do I do this?? - "unlink the email address from any other Apple ID before trying to set it up as a separate Apple ID for FaceTime."