This is the email I have just sent to Apple, following a long string of emails on the subject of my iTunes Match troubles,
Dear Roby,
Following your advice to reply to your message if I was in need of any more assistance, I would like to point Apple's attention towards Homesharing and the problems, from what I can tell - only Windows users are encountering.
Please may I point you towards this support forum, https://discussions.apple.com/thread/3856919?answerId=18539442022#18539442022&ac_cid=tw123456#18539442, and a post that Digitonomy wrote which I think would be of importance to Apple, who wish to maintain their customer database and continue to provide the excellent customer service we mostly receive from you.
“Digitony
I am astonished to see that this issue has not been addressed by Apple, for someone like me with over 10 Apple devices within the home network, it is embarrassing for me to show off my ease-of-sharing and high end set-up when it doesn't work half the time.
Someone from Apple needs to address this issue. it is not a network issue like I was told by apple support. I have tested the network and can easily stream my music to my son's XBox and even my DVD player without any issues.
This issue only started since the iTunes update. My set-up worked flawlessly for more than a year until the update came out and then immediately the whole house was complaining of their Apple TV's not loading the media content or can't even seeing it.
Apple, I am now begging. Please fix
Please can you appoint somebody to look into this issue as it is in dire need of being corrected. I have spent £100s on Apple equipment and more importantly, £99 on my Apple TV to be used for accessing my iTunes library. Before the purchase, I hoped that this could be done through Home Sharing, but as you know this didn't work and so I had to resort to spending £21.99 on the iTunes Match service, which again to my astonishment didn't work. Fortunately, and most rightly, you did refund my purchase, however, I think this must be of some embarassment to the company,and I am surprised this is not fixed.
Cameron Wall
Let's hope Apple takes notice and we can all continue happily ever after!
”