Previous 1 2 3 4 5 Next 275 Replies Latest reply: Dec 14, 2014 8:29 PM by Malvoe1 Go to original post
  • tomfromchicago Level 1 Level 1 (0 points)

    What you wrote below is my EXACT experience with this drive.  Several months later I still have never gotten this drive to work internally.  When mounted externally, it is flawless.  The moment it goes inside my Macbook Pro, complete instability, never a boot lasting more than 15 minutes.  A complete and total waste of money and many, many dozens of hours of time.

     

    I could not be more disastisfied with Seagate and the Momentus XT drive.

     

    TechND wrote:

     

    I have had major problems with the XT Momentus 500gb drive also. I purchased it in December and it worked fine until about the end of February. At that time I saw instability problems start to appear. I did not know they were attributable to the drive right away, but it became apparent during long file transfers that the drive was the source of the problems. Instability issues became worse and worse. Some of the symptoms I see are:

     

    System Freeze up during large file transfers such as those from a Tivo over the network.

    System instability and crash during simple finder copies of multi GB files. The 'force quit' application, and 'Activity monitor' start to show applications move to "not responding" status one by one. If you click on a menu item of an open application at this phase, the menu item highlights black and then the application becomes unresponsive and freezes.

     

    Once the drive is in this state it is unuseable as these symptoms return again and again.

    Things I have tried:

     

    Disk Utility Repair - no problems found

    Disk Warrior - no major probleems found.

    Installed a fresh system with no 3rd party software. No improvement

    Cloned a known, good, working system to the drive. No improvement

    Ran Seatools against the drive on a Windows box - All tests passed

     

    I replaced the drive with my Deskstar for a while and just recently revisted the issue. I found the idea here about running the drive externally to see if it would work fine as a troubleshooting measure. What I found is that for the past 3 days, running the Momentus as an external drive, with the cloned data from the Desktar, and as the boot drive, the Momentus is completely stable. I had forgotten how fast this thing is. It is wicked fast, and fast even though it is running from the USB port. I am hesitant to put the drive back into the MacBook Pro. The only differences that I can see when running the drive externally is it does not have to use the Macbook's internal power supply. Being a 7200rpm drive it would demand more power from the internals. The other issue being thermal. The drive runs hotter than a 5400 rpm drive. What's puzzling about that is that the drive is reported to be working in MacBook Pro's for a number of people.

     

    Since Seatools tests all pass, Seagate considers the drive to be working correctly and will not issue an error

    code for return. It seems I am in limbo here. I'll install the drive internally in the next couple of days and report back with my findings.

     

    Equipment: Macbook Pro 2.53ghz Mid 2009

    This unit barely moves off of my desk, especially during the entire fall, winter time frame.

  • Shootist007 Level 6 Level 6 (16,645 points)

    I am sorry but it is NOT the Seagate drive. I have the 500GB version installed in my late 2011 MBP and it runs flawlessly.

     

    It is your Mac that is the problem, Not the drive. There are many that are using these same exact drives in Mac's and PCs without problems.

  • Csound1 Level 8 Level 8 (42,305 points)

    Did you repartition the drive before using it?

  • TechND Level 1 Level 1 (0 points)

    Affirmative. It's been reformatted/partitioned a number of times. If time permits this weekend I'm going to install it internally in a Mac Mini, and see how it runs inside of a Mac Mini. If it does well there, I'll put it back in the MacBook Pro and see how it works there this time. Hopefully that will narrow things down and I'll have my answer.

  • tomfromchicago Level 1 Level 1 (0 points)

    I have the 750 gb and both Apple and Seagate could find no reason why it would not work.

     

    Shootist007 wrote:

     

    I am sorry but it is NOT the Seagate drive. I have the 500GB version installed in my late 2011 MBP and it runs flawlessly.

     

    It is your Mac that is the problem, Not the drive. There are many that are using these same exact drives in Mac's and PCs without problems.

  • TechND Level 1 Level 1 (0 points)

    Shootist007 -  There are at least some reports of others having problems with the Momentus 500 in laptops, so I do not see how you can categorically say with certainty that it is the MBP that is the source of the problem. Can you explain why other drives run fine in these MBP's where the Momentus fails? Are you able to pinpoint what the problem with the MBP using a Momentus drive would be given the facts? That would be very useful and helpful information.

  • Csound1 Level 8 Level 8 (42,305 points)

    TechND wrote:

     

    Shootist007 -  There are at least some reports of others having problems with the Momentus 500 in laptops, so I do not see how you can categorically say with certainty that it is the MBP that is the source of the problem. Can you explain why other drives run fine in these MBP's where the Momentus fails? Are you able to pinpoint what the problem with the MBP using a Momentus drive would be given the facts? That would be very useful and helpful information.

    There are reports of problems with drives other than the Seagate XT series as well, these drives work in Macs, does that mean every Mac will always work? unlikely, but the issue is in your Mac or your installation.

  • TechND Level 1 Level 1 (0 points)

    Csound1 - the main differentiation in this instance being that at least two other known good hard drives, being the original 250gb which shipped with the unit, and a new Hitachi 500gb Desktar, have both run flawlessly in the MBP, and continue to do so under testing, that is to say with no problems whatsoever of any kind. Major failures only appear, and in short order, when the momentous XT is installed internally in the MBP.  It is also possible that there is a defect in this particular momentous XT drive.

  • Csound1 Level 8 Level 8 (42,305 points)

    No differences, every machine I installed an XT in had a good working drive in it before the replacement, why yours is not working I can't say, but by now I would have exchanged it for another example.

  • TechND Level 1 Level 1 (0 points)

    I remember the day when returning a drive to Seagate was easy to do. Essentiallly you filled out a form online and sent the drive in. That was it! Now they have an RMA system and the device musf fail one of the Seatools test to get a failure code. Is there another method to return a hard disk to Seagate that you use or are aware of? Becuase I would sure like to exchange this unit for another one.

  • Csound1 Level 8 Level 8 (42,305 points)

    I have used the online method, it is quite easy, I would invest a little time and do it.

     

    But if you really don't want to invest your time,

     

    Here are the error codes:

     

    Screen Shot 2012-05-31 at 2.09.52 PM.png

     

    Pick one that is appropriate.

  • tomfromchicago Level 1 Level 1 (0 points)

    Csound1 wrote:

     

    No differences, every machine I installed an XT in had a good working drive in it before the replacement, why yours is not working I can't say, but by now I would have exchanged it for another example.

     

    Seagate would not take my disk back because in their view, nothing was wrong with it.  It passed all their tests.

  • Csound1 Level 8 Level 8 (42,305 points)

    tomfromchicago wrote:

     

    Csound1 wrote:

     

    No differences, every machine I installed an XT in had a good working drive in it before the replacement, why yours is not working I can't say, but by now I would have exchanged it for another example.

     

    Seagate would not take my disk back because in their view, nothing was wrong with it.  It passed all their tests.

    That's between you and Seagate, I have returned 2 drives (not XT's) without any problems, pick up the phone and argue about it or go back to your retailer and exchange it.

  • tomfromchicago Level 1 Level 1 (0 points)

    Csound1 wrote:

     

    tomfromchicago wrote:

     

    Csound1 wrote:

     

    No differences, every machine I installed an XT in had a good working drive in it before the replacement, why yours is not working I can't say, but by now I would have exchanged it for another example.

     

    Seagate would not take my disk back because in their view, nothing was wrong with it.  It passed all their tests.

    That's between you and Seagate, I have returned 2 drives (not XT's) without any problems, pick up the phone and argue about it or go back to your retailer and exchange it.

     

    Retailer said to call Seagate, and Seagate said the drive is fine.  This was months ago.

  • Csound1 Level 8 Level 8 (42,305 points)

    tomfromchicago wrote:

     

    Csound1 wrote:

     

    tomfromchicago wrote:

     

    Csound1 wrote:

     

    No differences, every machine I installed an XT in had a good working drive in it before the replacement, why yours is not working I can't say, but by now I would have exchanged it for another example.

     

    Seagate would not take my disk back because in their view, nothing was wrong with it.  It passed all their tests.

    That's between you and Seagate, I have returned 2 drives (not XT's) without any problems, pick up the phone and argue about it or go back to your retailer and exchange it.

     

    Retailer said to call Seagate, and Seagate said the drive is fine.  This was months ago.

    Sounds like the retailer slid neatly out of his obligations, it may be too late now but call your credit card provider (if you used a credit card) and dispute the charge on the grounds that the goods are not fit for the purpose intended (ie: being an internal drive), you may get a refund from them, no guarantees, a few months is a bit long.

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