HT1595: Apple TV (1st generation): Troubleshooting wireless connections

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Col36
Level 1 (0 points)

Q: BT Home Hub1 drops broadband connection with Apple TV 3

Hi.

 

Just got Apple TV3 home and set up which was easy to start, but as soon as I try to homeshare my BT broadband connection drops and needs reset - using home hub 1. Is there a settings fix or is a new router the only option?

 

Thanks,

 

Col.

Apple TV, iOS 5.1

Posted on Apr 7, 2012 5:34 AM

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Col36

Q: BT Home Hub1 drops broadband connection with Apple TV 3

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  • Helpful answers

  • by Rudegar,

    Rudegar Rudegar Apr 7, 2012 5:54 AM in response to Col36
    Level 7 (29,002 points)
    Apple TV
    Apr 7, 2012 5:54 AM in response to Col36

    router makers oftne fix problems with their routers and release new firmware updates much like

    windows update and osx update does

    go to the router makers site and check

  • by Col36,

    Col36 Col36 Apr 7, 2012 6:44 AM in response to Rudegar
    Level 1 (0 points)
    Apr 7, 2012 6:44 AM in response to Rudegar

    Hi Rudegar.

     

    I have just contacted BT customer services who have "changed" my broadband channel and think this will solve the problem. I am sceptical but will give it 12 hrs to see if the problem goes away as they say it should!!

     

    Thanks for the speedy reply.

     

    Col.

  • by Col36,

    Col36 Col36 Apr 7, 2012 7:38 AM in response to Col36
    Level 1 (0 points)
    Apr 7, 2012 7:38 AM in response to Col36

    Hi.

     

    Have checked my firmware which is up to date and have also disabled my firewall to check if it was creating problems but no change. BT channel change not helped yet but could take 12 hours to activate. Broadband works perfectly until I attempt to open any Apple TV application then it drops. Also I mistakenly quoted I have Home Hub 1 but I actually have HH2. Channel change might help but tbh I don't hold out much hope.

     

    Col.

  • by Col36,

    Col36 Col36 Apr 7, 2012 9:05 AM in response to Col36
    Level 1 (0 points)
    Apr 7, 2012 9:05 AM in response to Col36

    Hi.

     

    Have changed channels myself manually with some success but still drops out - is this likely to improve or is BT HH2 just not compatible or up to the job?

     

    Col.