Previous 1 2 Next 15 Replies Latest reply: Jul 13, 2013 5:06 AM by mfreidge
Pad2 Level 1 Level 1 (0 points)

It all started when I was deleting an e-mail (from an uknown adress), then Mail was closing and I went back to my homescreen.

Suddenly I see that all my purchased apps where gone, only shortcuts to Safari and the original Apple programs were in place.

Then I tried to push the home and the power button to restart the device, it turns back on again without any affect.

I connect my Ipad to the Mac Pro running OSX 10.6.8. and open iTunes, then I tried to recover a safety copy from the list, without any luck.

The result of this ends with a device showing just the Apple logo a while, and then the iTunes wire.

The problem with showing "unknown error 21" in iTunes seems to be a usual Windows third-party issue, but I`m running it on a Mac.

I tried all basic steps in the Apple support, but it still came back with the message: "detected iPad in recovery will have to restore it before it can be used with iTune", and then a message that tells me the Ipad device can not me restored, unknown error 21.

I have no firewall, the time is correct, I`m running the latest iTunes version 10.6.1, I can connect to the iTunes store and it looks okey.

I connected the original 30-pins connector on the back, unpluging all other USB-devices, I checked this and several other things, but I just can`t get it to work.

Before it turned into this "Brick" I noticed that the indication on used memory for programs (green) went down to zero,

and "other" (yellow) were the biggest area ( app.14 GB )



iPad 2 Wi-Fi, iOS 5.1, Mac Pro OsX 10.6.8 iTunes 10.6.
  • Pad2 Level 1 Level 1 (0 points)



    I have "googeled" for several days now, and I just can`t figure it out,

    I tried on another computer, I tried with a new iTunes account.

    I can`t get it into DFU mode, it keep switching back to restore mode, and

    I still got this annoying message about unknown error 21


    My question still aren`t solved

  • Coppertiger Level 2 Level 2 (490 points)

    Connect iPad to your computer via USB while it's turned on.

    Open iTunes

    Hold the iPad's Sleep/Wake switch (power button on the top of the iPad) down until the "power off" slider appears.

    Power off the iPad completely (wait for the progress spinner to disappear).

    Hold the Sleep/Wake switch AND the Home button down for a full 10 seconds.

    After 10 seconds (the second time you'll see the Apple logo on the screen) release the Sleep/Wake switch while still holding the Home button.

    Continue to hold the Home button for another 10 seconds until the USB connection image appears on the iPad's screen, then release the Home button.

    A pop-up message will appear on iTunes saying it has detected an iPad in recovery mode, you must restore...

    Click on the "Restore" button and the process will begin.


    Note that your Apps are not backed but exist in the itunes store.  If any are missing they can be re-downloaded.

    If unable to restore - and please note this process can take several hours sometimes, come back here.  There is a data file on your PC that feeds the <other> section of your datamap.  I had a similar problem and on deleting this file and resynching was able to drop my other section back down to about 0.6gig.  Interestingly, since I erased it and it has written a new one, the other section remains at about 0.63 to 0.68 gig after resynchs!!

    Good luck.  Ct

  • Coppertiger Level 2 Level 2 (490 points)

    When your ipad is connected in itunes right click its icon and select to Reset Warnings.  Go to Edit on Menu then Preferences.  click Devices tab and put tick in box to prevent devices syncing automatically.  In advanced tab, click on Reset Warnings next to Reset all dialoge Warnings - bottom section - and also click Reset Cache below that.

    In the General tab just check that the option to Check for Software Updates Automatically has got its tick in the box.

    Also just check uder the Menu/Store that Sign Out is available in black and not greyed out.  If it is grey , click on View My Account and sign in, quit then do the Restore as outlined in my other post.

    Regards, Ct

  • Pad2 Level 1 Level 1 (0 points)

    Thank you for replying my question !

    I tried several methodes to restore my safety copy, but my Ipad is more like a "brick",

    it just display the Apple logo or the iTunes wire, so I don`t get the "power off" slider at all,

    and there are now safety copy displaying any longer.

    I got to the point where iTunes verify the device and on next step i got this uknown error 21.



  • Texas Mac Man Level 8 Level 8 (46,535 points)

    iTunes: Specific update-and-restore error messages and advanced troubleshooting


     Cheers, Tom

  • Pad2 Level 1 Level 1 (0 points)

    I tried everything but it wouldn`t work at all, and  it`s like all going in a loop.

    I wonder if there could be any hardware malfunctions, as I notice that there were no capacity, no programversion, and no serial number present in the iTunes window even after the verifying done by iTunes.

    The windows below are from my Norwegian version of iTunes if anybody wonders.

    I still got this unknown error 21



  • Coppertiger Level 2 Level 2 (490 points)

    A little bit of info first.  Are you able to access <Settings> on your pad at the moment, either unconnected or connected to your PC.

    Also go into itunes help menu on your Mac and run the Diagnostics for Network connectivity, Device Connectivity and Device Sync tests.  Do them one at once.  Post back the results here please.  Lets start with some basics with how iTunes is communicating with your Mac and device.



    It may be necessary later to create a new user account with admin privileges and run a device iOS restore through the new account, then when finished go back to your original itunes and restore a device backup from there afterwards.

    I keep an unsynced copy of iTunes in my Admin Profile, but use itunes day to day through my own ordinary user account for just such an eventuality.

    It may also be necessary, in order to get the restore process working, to turn off any kind of application or system control software running through a third party antivirus or network watch programme.

    Many of these programmes place access restrictions on system files and registry keys, database files and folders etc.

    iTunes always runs with the user permission token it is opened in.  Insufficient <Permission> privileges will cause problems for some processes it might require.

  • Pad2 Level 1 Level 1 (0 points)

    I think this one isn`t easy to resolve.

    I am not able to access any settings on the iPad, either unconnected or connected to the Mac.

    I deleted the ipsw-file, downloaded the software again, and then I got a small difference, the battery indicator shows on the screen, with a red mark ( low battery ), every time I touch the home button.

    After a few tries it got back into the same loop, Apple logo , iTunes wire......., but then it shows only the

    battery level, and now it is just responding to connection by the charger or Mac when I plug it in.

    I tried to replace the cable with a new one without any changes.

    I charged it for a few minutes on the 230V , then the low battery indicator went away.

    I don`t have any applications such as third-party antivirus programs or network watch program installed.

    I think my iTune installation have permission to do what it should, and I have checked port 80 , and https sites, they work as they should.


    IMPORTANT : iTunes må gis tillatelse til å kontakte Apple ved bruk av følgende porter og tjenere:

    • port 80
    • port 443


    It doesn`t solve the problem by creating a new user account with admin properties either.



  • Coppertiger Level 2 Level 2 (490 points)

    I think the first thing to do is ascerttain the state of the battery. Plug it into a charger and leave it for a full 24 hours.  The we'll take it from there.Since the system is scrambled i wouldnot trust any feedback the system is currently giving. 24 hour charge first.

  • eshariat Level 1 Level 1 (0 points)

    i have the same problem

    pad did you fix your ipad?

  • doug1011 Level 1 Level 1 (0 points)

    hey i got the exact same thing running on a mac try conecting to a windows pc it worked for me hope this helps

  • yvonnars Level 1 Level 1 (0 points)

    I got the same thing and I always had problems upgrading my iDevices even without jailbreak. This time I got error 21 when I tried to ungrade my jailbroken iPad 2 and it got stuck in the recovery mode. Whenever I held the power button it would turn off but as soon as i plug it in my PC it the connect to iTunes screen would show up on my iPad again.


    I fixed it using redsn0w. I closed iTunes, opened redsn0w -> extras ->pwned DFU. At first the pwned DFU button was grey but I managed to turn the iPad off by holding the power button for about 2ish seconds, and I was able to click pwned DFU from there and my iPad just went back to normal. I didn't try the get out of recovery loop provided by redsn0w so I'm not sure if that works.


    I think in general the whole syncing and restoring business is a really turn off. After having my first iPod touch in grade 11 and other Apple products these years, I think I will switch to android next I buy a pad or phone. I had problems with my power button jamming a bit over a month after my one year warrenty on my iPhone and Apple asking for 180 for fix, so I ordered the special pentalobe screwdriver online in order to open it to fix myself. No more Apple products for me in the future.

  • fromsouth Level 4 Level 4 (3,635 points)

    Galaxy it is then, good for you, time to start thinking for yourself.

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