2 Replies Latest reply: Apr 24, 2013 3:46 AM by Jonnycat27
luffo Level 1 (0 points)

tried to update to 10.7.3 using Software Update - result: computer hangs at "moving items into place"


looked at various sites to get advice - advise is to download Combo Updater and use that


downloaded Combo Updater


ran the updater - result: computer hangs at "moving items into place"


we have 2 new (3 months old) macbook pros in the house


and we have EXACTLY the same experience with both of them


what to do?

- I can't keep on reinstalling from the internet and reinstating from Time machine

- I have a job to do

MacBook Pro (15-inch 2.4/2.2 GHz), Mac OS X (10.7.2)
  • Linc Davis Level 10 (184,620 points)

    Launch the Console application in any of the following ways:


    Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)


    In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.


    If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Console in the page that opens.


    Select "/var/log/install.log" from the file list. Post the messages from the last installation attempt, starting from the time when you launched the Installer or Software Update. Post the log text, please, not a screenshot.


    If there are runs of runs of repeated messages, please post only one example of each. Don’t post many repetitions of the same message.

  • Jonnycat27 Level 1 (0 points)

    Not sure if you still have issues but I just had the same issue updating Safari. I tailed the install log and found that one script was not completing (tail -F /var/log/install.log). In this case it was a preinstall script named zzz_cleanUpgrade. Then run "ps ax | grep zzz_cleanUpgrade" to get the process id and kill it (i.e. "sudo kill 13349")