Weird problem with iMac

Question

TutorDaddy Author

Level 1

7 points

Weird problem with iMac

When I click on a certain link on 2 different web sites I get logged out. Other links on both sites work OK

One is the JvZoo site, and when I click the link to access a product download, it logs me out every time.

Other is aWeber site, and when I click link to create a new form, it logs me out.

Clicking other links on both sites, works OK and I stay logged in.

I can access both sites using my old Windows PC, and everything works OK

I have tried different browsers, cleared cache and cookies, tried using direct connection to my cable modem, and also using wireless connection from cable modem and router.

Any ideas why this is happening. I have contacted both sites support, and both say sites should work OK on iMac.

Thanks, Lewis

iMac, Mac OS X (10.7.3)

Posted on Apr 7, 2012 4:04 PM

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Answer 1

John Galt

Level 10

140,930 points

Apr 7, 2012 4:22 PM in response to TutorDaddy

This is a long shot, since I do not have an account and cannot duplicate the issue:

Open Keychain Access and click your Login keychain. Find any and all entries that appear related to JvZoo and the other site, and delete them. You will need to supply your name and password when logging in since this will delete them from Keychain.

Normally I would suggest clearing your cache but you already did that.

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Answer 2

TutorDaddy Author

Level 1

7 points

Apr 7, 2012 4:25 PM in response to John Galt

Thanks for the suggestion. Checked keychain items, nothing there related to either site.

Lewis

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Answer 3

John Galt

Level 10

140,930 points

Apr 7, 2012 8:01 PM in response to TutorDaddy

If you're willing to try something else here is another idea:

Creating a temporary user to isolate user-specific problems: Isolating an issue by using another user account

Delete the temporary user after you determine its effects.

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Answer 4

TutorDaddy Author

Level 1

7 points

Apr 7, 2012 8:23 PM in response to John Galt

Good idea, but alas I still had the problem with a new user. Still, it eliminated the possibility of something in my user account causing the problem.

Thanks for the suggestion,

Lewis

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Answer 5

John Galt

Level 10

140,930 points

Apr 7, 2012 9:38 PM in response to TutorDaddy

At least we know what it's not 🙂

You ought to contact the website administrator and inform them of your difficulties. If they have proven it works with Safari then there must be a way to make it work. If they have not, they ought to be interested in fixing it.

Here is another thought - go to Safari Preferences > Advanced > Proxies: and click "Change Settings" which will take you to the appropriate Network preferences. Make sure that none of the boxes are checked in "select a protocol to configure".

Also, return to Safari Preferences > Advanced, and check the box "Show Develop menu in menu bar". Go to your newly displayed Develop menu, and select a different "user agent", perhaps that of a browser you have not tried yet. Load the webpage and see if you can find one that makes the website behave. If it does, this may be useful information to provide to the website's custodian.

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Answer 6

TutorDaddy Author

Level 1

7 points

Apr 8, 2012 9:44 AM in response to John Galt

Don't think the problem is in the web site because I have trouble with 2 different sites that I know of. They also work perfectly using a Windows based PC and Safari or Firefox or Chrome. Since I use the same modem and router for both computers, don't see how the problem would be in those 2 peices of equipment. Just seems to be something in the iMac that doesn't allow a certain link on certain sites to keep me logged in and go to the correct destination.

Lewis

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Answer 7

TutorDaddy Author

Level 1

7 points

Apr 8, 2012 1:02 PM in response to TutorDaddy

I tried logging in to a wi-fi network that is in another building to see if I could eliminate any router or modem problems. Still had the same problem on the remote network, so that pretty well eliminates any problems with my modem or router.

Tomorrow I plan to go to Best Buy and try their iMac there to see if it gives the same problem or not.

Will just keep trying to narrow down the possibilities until I find the problem

Lewis

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Answer 8

Allan Jones

Level 9

68,594 points

Apr 8, 2012 1:06 PM in response to TutorDaddy

Do you have any Safari extensions or plug-ins installed?

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Answer 9

TutorDaddy Author

Level 1

7 points

Apr 8, 2012 1:08 PM in response to Allan Jones

The sites give the same problem with Firefox and Chrome so probably not a problem with Safari.

Lewis

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Answer 10

TutorDaddy Author

Level 1

7 points

Apr 9, 2012 8:28 AM in response to TutorDaddy

Went to Best Buy this morning and logged in to one of the problem sites on their iMac. Everything worked perfectly, didn't log me out like it does on my iMac.

Evidently the problem is somewhere in my computer, but where I don't know. I have eliminated any devices plugged into USB ports, I eliminated my cable modem and router, I tried different browsers and clearing cache, history, etc.

I went through the settings in preferences and tried to find something that might cause the problem. No luck there.

What else could I try?

Lewis

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Answer 11

John Galt

Level 10

140,930 points

Apr 9, 2012 8:38 AM in response to TutorDaddy

That's pretty crazy. I'll think about it but in the meantime you could try downloading and installing Safari again: http://support.apple.com/kb/DL1070

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Answer 12

Apr 9, 2012 8:38 AM in response to TutorDaddy

Did you try deleting cookies from these sites?

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Answer 13

John Galt

Level 10

140,930 points

Apr 9, 2012 8:41 AM in response to Eric Fauque

Eric Fauque wrote:

Did you try deleting cookies from these sites?

Good suggestion but one of the first things he did:

I have tried different browsers, cleared cache and cookies, ...

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Answer 14

TutorDaddy Author

Level 1

7 points

Apr 9, 2012 8:45 AM in response to TutorDaddy

I have the latest versions of Safari, Firefox, and Chrome.

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Answer 15

TutorDaddy Author

Level 1

7 points

Apr 9, 2012 8:57 AM in response to TutorDaddy

I installed latest version of Opera browser and tried it, no luck, same problem. Since I have the problem with 4 different browsers, that pretty well eliminates them as the problem.

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