12 Replies Latest reply: Jun 24, 2013 4:25 AM by lllaass
kruegfamily Level 1 Level 1

hi, my sister has locked her iPod touch and she cannot remember what her passcode is... and i have to try and help her...please help thanks

  • Bfreies Level 1 Level 1

    Plug into iTunes.  Then Click on your iPod name on the Left side of screen. Click Restore iPod. (MAKE SURE YOU RIGHT CLICK ON YOURE IPOD NAME AND BACKUP YOUR IPOD) It should warn you if you havent backed up your ipod. Then it will completely take everything off of your ipod and reinstall the Operating System.  After the OS is installed it should ask you if you want to set up your ipod as a new ipod or restore from previous back up. Hope I helped.. Strangely enough this also just happened to my sisters ipod too haha. Tell me how it worked or if you need any help.

  • annacast Level 1 Level 1

    this is how you reset it after this just sync it with the computer... hope this helps and if it does please give me the points.. thanks

    Placing your device into recovery mode

    Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.

    1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the other end of the cable connected to your computer's USB port.
    2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
      • If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons.
    3. While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
      Note: If you see the screen pictured below, let the device charge for at least ten minutes to ensure that the battery has some charge, and then start with step 2 again.
      Image of an empty battery with socket to lightening bolt symbol
    4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears you can release the Home button:
      USB cord pointing the iTunes symbol
    5. If necessary, open iTunes. You should see the following "recovery mode" alert:
      Alert text: "iTunes has detected an iPhone in recovery mode..."
    6. Use iTunes to restore the device.

    If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.

  • James5wins Level 2 Level 2

    the 1st thing i would do before u lose anything is



    >right click ipod



    >hold home and power till u see connect to itunes

    >restore it

    >right click under devices

    >restore from backup

    >enter a new passcode

  • Connie99 Level 1 Level 1

    The simpliest way, is to connect it to your PC, and then, restore it. Afterwards, iTunes will automaticaly transfer your purchases, songs, etc to your iPod.

  • annacast Level 1 Level 1

    Yes connie99 but if it's locked you can't just do that because it will tell you to unlock it first and if you have it locked then your only option is to restore it and then do a restore from backup or just sync everything again

  • lllaass Level 10 Level 10

    When you add a screen-lock passcode to the iPod, iTunes will only ask you once for the passcode when you connect the iPod to the computer. After that it is unecessary to reenter the passcode when connected.  Thus, if you already econnected and entered the passcode one and then connected yu can make a backup withou reentering the pascode.


    If an iOS device is protected with a passcode, iTunes prompts you to enter the passcode when you connect to your computer. Once you successfully enter the passcode, iTunes will recognize that device as authorized and you will not need your passcode to back up or sync.


    Above from:

    iTunes: About iOS backups

  • Connie99 Level 1 Level 1

    If you press restore, it doesn't want you to unlock it. I've tested it.

  • lllaass Level 10 Level 10

    What do you mean by "it doesn't want you to unlock it" mean?

    What happens when you click on restore?

    Connie99 wrote:


    If you press restore, it doesn't want you to unlock it. I've tested it.

  • Connie99 Level 1 Level 1

    I ment that there is no need for passcode.

  • ikechi Level 1 Level 1

    How do you set up if it is locked?

  • alissa22 Level 1 Level 1

    dear lllaass


    my ipod said it can not connect to itunes because it is locked what do i do


    from alissa daughter

  • lllaass Level 10 Level 10

    As previousy said in this discussion:


    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.

    iOS: Wrong passcode results in red disabled screen                          

    If recovery mode does not work try DFU mode.                         

    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings         



    For how to restore:

    iTunes: Restoring iOS software

    To restore from backup see:

    iOS: How to back up      

    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.

    You can redownload iTunes purchases by:

    Downloading past purchases from the App Store, iBookstore, and iTunes Store