8 Replies Latest reply: Dec 6, 2012 10:00 AM by Fadil74
Deckland Level 1 Level 1 (0 points)

Hi all,

 

My wife has an iPhone 4 with which we've been having an issue.

 

If it'd either plugged into Apple charger or a Sony digitasl radio/dock, whilst charging there are no message tones activated if a message is received.

 

Checked and there's nothing in any settings to indicate that it's a turn on/off feature.

 

Last software update was about a week and a half ago, but this has been happening for 3 - 4 months, through a few updates now.

 

Anyone have any ideas? She doesn't want to do a restore, as it takes forever to get it back to the way she wants it. Seems like it shouldn't be that hard anyway, there's no reason it shouldn't work right just as it is.

 

Cheers.


iPhone 4, iOS 5.1
  • 1. Re: No message or ring tone when iPhone 4 on charge
    ckuan Level 7 Level 7 (21,515 points)

    Do a reset (Hold Sleep/Wake and Home buttons about 10 secs or more till Apple logo appears)

    This is quick quick and you don't lose anything.

  • 2. Re: No message or ring tone when iPhone 4 on charge
    Deckland Level 1 Level 1 (0 points)

    Righto...

     

     

    Tried that one and no change.

     

    Strangely, no such dramas with my old 3GS

  • 3. Re: No message or ring tone when iPhone 4 on charge
    ckuan Level 7 Level 7 (21,515 points)

    Did you check Settings > Notification > Messages? Phone?

    Also Settings > Sounds > Ringtone? Text Tone?

  • 4. Re: No message or ring tone when iPhone 4 on charge
    Deckland Level 1 Level 1 (0 points)

    Yeah, that was covered when I stated "Checked and there's nothing in any settings to indicate that it's a turn on/off feature...

     

    My question was meant to indicate that AFTER all the settings had been checked (to confirm that there is actually a tone assigned, and the volume is set), does anyone know of a reason why this would happen to a fully updated iPhone 4S but not to a fully updated 3GS?

     

    I'd appreciate any input that ISN'T simply "Did you check the settings?" because, yes, I've checked the settings. No, we don't want to do a reset, but we shouldn't have to. It takes a stupidly large amount of time to get the phone back to the way it's required, because it seems iTunes isn't capable of distinguishing between the 4 different devices which access the same account, so all apps are synced with all devices on restores. Every device gets all apps every time, and there are hundreds as 4 people use the account. Or so we've found. But that's not the issue here.

     

    It's that something is happening to a 4S that does NOT happen to a 3GS. That doesn't sound right to me. Does anyone have any actual help which seems to address or at least explain why the 4S fails to give a notify sound for messages whilst on charge? Again, just gone through all settings I can find, and there's nothing which indicates tyhis is a switchable option. Side by side, 4S and 3GS screens are identical when checking, yet this issue remains.

  • 5. Re: No message or ring tone when iPhone 4 on charge
    ckuan Level 7 Level 7 (21,515 points)

    My question was meant to indicate that AFTER all the settings had been checked (to confirm that there is actually a tone assigned, and the volume is set), does anyone know of a reason why this would happen to a fully updated iPhone 4S but not to a fully updated 3GS?

    Even they both have the same version does not men they have the same features. Hardware and Software are different (eg, FaceTime works only on 4/4S not 3GS)

     

    I'd appreciate any input that ISN'T simply "Did you check the settings?" because, yes, I've checked the settings. No, we don't want to do a reset, but we shouldn't have to. It takes a stupidly large amount of time to get the phone back to the way it's required, because it seems iTunes isn't capable of distinguishing between the 4 different devices which access the same account, so all apps are synced with all devices on restores. Every device gets all apps every time, and there are hundreds as 4 people use the account. Or so we've found. But that's not the issue here.

    I am not sitting next to you so I just want to be sure that your settings are correct before we continue.

    Doing a reset might get rid of some problems (data) left behind by some apps. If you refuses to do, well, it's up to you.

     

    For your info: My iPhone 4S gave notifications ON/OFF charge so it must be on your end and not a bug which will affect more users. As for iTunes, I have 3 iPhone (3G, 3GS and 4S), 2 iPod Touches (4g) syncing with one computer (iMac) and they all have different IOS as well as apps and I don't have any problem whatsoever.

  • 6. Re: No message or ring tone when iPhone 4 on charge
    pzino Level 1 Level 1 (0 points)

    I had the same problem - there is a small switch above the volume controls on the left side of the phone - make sure it is switched to the side closest to the screen. it should not be showing red. hope that helps.

  • 7. Re: No message or ring tone when iPhone 4 on charge
    Davidadman Level 1 Level 1 (0 points)

    Many Many thanks mate I had checked and checked settings thought I would drop online befire getting grandkids opinion(well they seem to know it all) and the switch was the prob.

     

    Dave New Zealand

  • 8. Re: No message or ring tone when iPhone 4 on charge
    Fadil74 Level 1 Level 1 (0 points)

    This solved my problem